FIELD APPLICATION SPECIALIST – Orthosurge Botswana

Applications are invited from suitably qualified candidates for the following position:

FIELD APPLICATION SPECIALIST X1

MAIN PURPOSE OF THE JOB

To provide after-sales support to customers on Orthosurge Botswana Product Portfolio. The application support will be on troubleshooting assistance, technical product information, operation instructions, product application information, operator training and a variety of application-related work (setup, optimization and configuration of equipment)

KEY PERFORMANCE AREAS

• Keen understanding of all laboratory instrumentation installation and testing
• Configure instruments and related reagents. Set-up/Optimize assays
• Provide post-sales support to customer
• Install applications on instruments according to guidelines
• Provide customer training on applications installed
• Present technical solutions to customers during demos
• Troubleshooting and solving applications related calls
• Evaluation of the effectiveness of training programmes
• Identifying business opportunities
• Teamwork and good interpersonal skills
• Presentation skills
• Customer Satisfaction

QUALIFICATIONS

• A Diploma or Degree in Biotechnology, Medical Laboratory Technology/Science

EXPERIENCE

• A minimum of 3 years’ experience for Diploma holders, and
• A minimum of 2 years’ experience for Degree holders.