FRANCHISE RESTAURANT SPECIALIST – Nando’s

VACANCY

Nando’s is looking for a dynamic and focused individual seeking to be part of a winning team in a growing company as:

 

FRANCHISE RESTAURANT SPECIALIST – [1]

Duties & Responsibilities:

•Monitor business indicators, as well as benchmarking this data for the region and assist the restaurant manager in developing an action plan to promote the improvement of such indicators and manage the implementation of improvement thereof.
•To monitor the operational indicators of the restaurant, as well of the CAR reports from the system auditors and communicate results to your management team and develop & manage an action plan to improve results and meet Nando’s standards.
•To ensure that restaurants always maintain clean and hygienic working environment according to Nando’s policies and procedures.
•To ensure and facilitate compliance of all Nando’s operational standards.
•To mentor restaurant managers in ensuring that corrective action to ensure operational excellence is implemented.
•To manage customer complaints and ensure that they have been adequately resolved within the brand standard time frames.
•To identify specific needs of the restaurant and facilitate the introduction and support of representatives from other disciplines (such as marketing, training, HR, property, supply chain, etc.) to ensure resolution.
•To conduct audits on the Back Office System to ensure that turnover is being accurately reported.
•To improve all Nando’s audit scores.
•Assist in any special projects that may arise as well as suggesting ways of improving store turnover.
•Recommend operational improvements where shortfalls are identified, to help improve efficiency of operations.
•Assist in sign off on new store openings and revamps
•Any other duties as required from time to time.

 

Qualifications & Experience

Bachelor’s degree in Hospitality and Tourism Management. At least 10 years’ operations experience. Experience in a Franchise environment is a must. A valid driver’s license is required.