FRONT DESK OFFICER – Bomaid

Vacancy 

Bomaid is Botswana’s leading medical aid with an exciting and vibrant environment built on a foundation of excellence where an exceptional group of individuals unite to provide diverse and leading healthcare solutions through innovation. Working for Bomaid means the opportunity to help communities discover the joy of health and wellness. We are seeking driven and passionate individuals to join a dynamic team as:

FRONT DESK OFFICER, MAUN

Role Description

The Front Desk Officer as the face of the Fund represents the first point of contact for customers, welcoming, assisting with queries and processes, and directing them accordingly to the relevant officeand or person. The position answers customer questions, offers customer support, guides and advises customers.

Key Performance Areas

* Customer Relationship Management
* Customer Service Excellence
* Customer Satisfaction
* Office Administration
* Call answering and transfers
* Records Management

Skills and Competencies

* Technical Know How
* Planning and Organising
* Results Orientated
* Analytical Thinking
* Judgment and Decision Making
* Communication
* Decisive and Assertiveness
* Teamwork
* Relationship Management
* Customer Service Excellence