FRONT OFFICE RECEPTIONIST – Hotel 430 154 views

Key Responsibilities

• 1. Signature Guest Relations: Provide a warm, sophisticated, and genuine welcome to all guests. Anticipate needs and deliver tailored assistance to VIPs, return guests, and corporate clients.
• 2. Seamless Operations: Efficiently manage guest arrivals, departures, and room assignments using the Property Management System (PMS). Handle registrations, key issuance, and billing accurately and discreetly.
• 3. Impeccable Presentation: Maintain a flawless professional appearance and strictly adhere to the hotel’s grooming and uniform standards at all times.
• 4. Concierge Collaboration: Work closely with the Concierge, Housekeeping, and Food & Beverage teams to coordinate special requests, room preferences, and seamless luggage handling.
• 5. Communication Excellence: Manage incoming calls and emails with a professional, polished tone. Provide accurate information regarding hotel amenities, local attractions, and exclusive guest experiences.
• 6. Issue Resolution: Handle guest feedback or complaints with absolute diplomacy, empathy, and speed, turning potential challenges into positive, memorable experiences.
• 7. Financial Integrity: Process payments, currency exchanges, and guest folios securely and in full compliance with accounting and auditing standards.

Requirements

• Experience: Minimum of 2-3 years of front desk experience in a 4 or 5-star hotel environment.
• Education: A diploma or degree in Hospitality Management, Tourism, or a related field is highly advantageous.
• Technical Skills: Proficiency in hotel management software (e.g., OPERA PMS) and standard MS Office applications.
• Soft Skills: Outstanding emotional intelligence, active listening, and a natural passion for service excellence.
• Language: Professional fluency in English (both written and spoken). Knowledge of additional international languages is a significant asset.
• Flexibility: Ability to work a flexible schedule, including shifts, weekends, and holidays, as required by a 24/7 luxury operation.
• To be successful in this role, you must possess exceptional customer service skills and the ability to tailor your approach to meet diverse guest expectations.

How to Apply