Department: Support Services
Location: Botswana
Employer: Day Hospital
Location: Botswana
Employer: Day Hospital
About the role
Moves patients, equipment and medical supplies between areas of the hospital and delivers front-of-house service at main reception and service points.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Healthcare
- Closing Date: 2026-07-26
Key Responsibilities
- Transfer patients safely and courteously around the hospital; respond promptly to pagers
- Welcome and assist patients and visitors; address concerns professionally
- Keep wheelchairs at central collection points and the emergency bed fully prepared
- Direct patients to destinations around the hospital and provide information during visiting hours
- Perform mortuary duties as prescribed, handling handovers to relatives with empathy
- Manage seating and flow at admissions and registration points to improve turnaround times
Requirements
- Form V plus a relevant customer-service qualification or First Aid certificate
- 0-2 years’ experience in a hospital or customer-service environment
How to Apply
To apply, please visit: forms.gle
About the Company
A day hospital is an outpatient facility where patients attend for assessment, treatment or rehabilitation during the day and then return home or spend the night at a different facility. Day hospitals are becoming a new trend in healthcare. The number of surgical procedures carried out on a same-day basis has markedly increased in EU countries and USA. New medical technologies such as less invasive surgeries and better anesthetics have made this development possible. These innovations improve patient safety and health outcomes. Shortening the length of stay in hospital reduces the cost per intervention and increases the number of procedures performed. Less hospital beds are necessary, and they are often replaced by day hospital chairs that enable admission and preparation of the patient before surgery and recovery after surgery.
Frequently Asked Questions
What are the typical qualifications or education needed to become a Hospital Porter & Concierge in Botswana?
Many employers in Botswana prefer candidates with a minimum of a Botswana General Certificate of Secondary Education (BGCSE) or equivalent. Relevant experience in customer service or a healthcare support role is often highly valued. Vocational training in patient care or first aid can also be an advantage.
What would be my common day-to-day responsibilities as a Hospital Porter & Concierge at a Day Hospital?
You would primarily be responsible for assisting with the safe and timely transport of patients, equipment, and medical supplies within the hospital. Additionally, you will provide a welcoming presence as a concierge, assisting visitors and patients with directions, answering general inquiries, and ensuring a tidy and organized reception area. This role requires a strong focus on patient comfort and operational efficiency.
What can I expect regarding the work culture and expectations for this role in a Botswanan healthcare setting?
Botswana's healthcare culture emphasizes professionalism, punctuality, and respectful interactions with both patients and colleagues. You are expected to be empathetic, maintain confidentiality, and uphold high standards of patient care and service delivery. Teamwork and adherence to hospital protocols are highly valued in these environments.
Are there opportunities for career progression or growth from a Hospital Porter & Concierge role within the healthcare sector in Botswana?
Yes, dedicated and experienced porters and concierges can explore growth opportunities into more specialized support roles, such as patient liaison or administrative assistants. Further education or vocational training in healthcare administration, nursing assistance, or other clinical support areas could open pathways to more advanced positions. This demonstrates a commitment to learning and professional development within the sector.
What typical benefits are offered for a full-time Hospital Porter & Concierge role in Botswana?
Full-time positions in Botswana typically include benefits such as annual leave, sick leave, and contributions to a pension fund. Many healthcare employers also offer medical aid schemes to ensure staff well-being. Specific benefits can vary between institutions, so it's best to inquire during the interview process.
How should I apply for this role, and what do employers in Botswana typically look for in candidates?
You should submit a clear, concise CV along with a cover letter highlighting your relevant experience and soft skills like empathy and reliability. Employers in Botswana often seek candidates with a strong work ethic, excellent interpersonal skills, and a genuine commitment to patient care. Providing professional references is also highly recommended.