HOSPITALITY MANAGER – GRAND DUKE (PTY) LTD.

VACANCY EXIST:

One of the old known restaurants based in Masa Centre, CBD, Gaborone urgently requires services of One (1) Hospitality Manager
The incumbents should hold a Degree or Diploma in hotel management, Hospitality or Food Production & Bakery or Food catering Services or anything equivalent and should have preferably 5-10 years of experience as an Indian, Continental and Chef specializing in Indian and Continental Cuisine and experience in managing the services at international level will be an added advantage.
The above said positions offer attractive salary packages and fringe benefits.

 

The Hospitality Manager is responsible for overseeing the overall operations and guest experience at a hotel, resort, or other hospitality establishment. They lead and coordinate the various departments within the business to ensure efficient, high-quality service and a positive experience for all guests.

 

 

Key Responsibilities:

– Manage the day-to-day operations of the hotel/resort, including front desk, housekeeping, food & beverage, and other departments
– Hire, train, schedule, and supervise all hospitality staff
– Develop and implement policies, procedures, and standards to maintain quality and guest satisfaction
– Monitor budgets, inventory, and financial performance of the business
– Oversee the maintenance and upkeep of the facility, equipment, and grounds
– Respond to and resolve guest complaints and inquiries in a timely, professional manner
– Analyze occupancy, revenue, and other data to identify opportunities for improvement
– Coordinate marketing and promotional efforts to attract new business
– Ensure compliance with all relevant laws, regulations, and safety standards
– Collaborate with department heads and executive management on strategic planning

 

 

Qualifications:

– Bachelor’s degree in Hospitality Management, Business Administration, or a related field
– Minimum 3-5 years of experience in a management role within the hospitality industry
– Proven leadership and people management skills
– Excellent customer service orientation and problem-solving abilities
– Strong organizational, budgeting, and financial management skills
– Proficiency with hospitality management software and data analysis
– Flexibility to work evenings, weekends, and holidays as needed
– Industry certifications (e.g. Certified Hospitality Supervisor) preferred