Reporting to the IT Manager, you shall have the responsibility of providing first-line technical support to end-users and ensuring efficient resolution of IT- related issues while maintaining high levels of customer service.
Job Summary
- Type: contract
- Location: Ramotswa
- Category: IT
- Closing Date: 2026-06-01
Key Responsibilities
- Provide first-line desktop, hardware, software, and network related issues.
- Log, track and resolve incidents using the IT service desk system.
- Assist users with password resets, account access, and troubleshooting.
- Set up workstations such as desktops, laptops, printers, and mobile devices.
- Support Microsoft 365 applications (Outlook, Teams, Sharepoint) in order to contribute to excellent customer services to internal staff.
- Escalate unresolved problems to senior IT support.
- Complete other information technology tasks as assigned.
- Participate actively in the Implementation of ISO and Kaizen programs.
- Any other duties related to continuous improvement.
Requirements
- Should be studying towards a Degree in Information Technology/Information Systems or an equivalent professional qualification.
- Sound knowledge in IT technical support and Microsoft suite of packages.
- Creative and Analytical thinking as well as good planning and organizing skills.
How to Apply
All responses MUST have the name of the position applied for in the subject line and delivered applications will NOT be accepted. Please note that ONLY shortlisted candidates will be responded to.
About the Company
Bolux Group is a leading food manufacturing company with established operations in Botswana. The company prides itself on its commitment to feeding the Botswana nation by providing a diverse range of quality food products. As a significant player in the country's agri-processing sector, Bolux Group contributes substantially to local food security and economic development. Its extensive product portfolio aims to meet the daily needs and preferences of Batswana consumers. Bolux Group remains dedicated to delivering essential and high-quality food choices across Botswana.
Feeding the Botswana nation with quality products of choice.
Website: https://boluxgroup.co.bw/
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