Main Purpose of the Job

To provide second-line support for IT-related issues within BOCRA and ccTLD Registrars. To develop, administer, maintain, support, secure, upgrade and continuously improve the BOCRA in house developed systems, including their front-end applications, Java/Spring Boot back-end services, databases, identity and access management services, integrations, deployment environments, containerized infrastructure, monitoring tools and reporting capabilities. This role involves troubleshooting infrastructure, network, hardware, applications and software problems, assisting end-users with technical queries, and ensuring IT services and systems run smoothly. The role is responsible for resolving issues efficiently, escalating complex problems when necessary, and maintaining a high level of customer service.

Job Summary

Employer: Botswana Communication Regulatory Authority
Job Type: Full-time
Location: Gaborone, Botswana
Category: Information Technology
Closing Date: 2026-10-11

Key Responsibilities

Facilitate the planning and execution of departmental strategies, annual plans and budgets.
Provide data-driven insights and innovative ideas to support strategic and operational objectives and plans.
Align daily activities with the organisation’s mission and long-term goals and departmental mandate
Develop, maintain, support and enhance BOCRA inhouse solutions across production, QA/UAT and development environments.
Facilitate the adoption of innovative ways to enhance service delivery, data analysis, and operational effectiveness.
Manage projects aimed at automating manual processes and digitising workflows to improve efficiency.
Stay updated on emerging technologies and industry trends, recommending relevant advancements for the department.
Facilitate the implementation of technology-driven improvements.
Design and implementation of scalable IT solutions that align with business needs.
Provide input and support as needed to IT vendors during solutions design and deployment.
Maintain system architecture documentation.
Develop basic applications required to meet the Authority’s operational needs.
Monitor the helpdesk to ensure prompt issue resolution.
Analyse helpdesk data to identify recurring issues and areas for improvement.
Maintain a knowledge base for faster issue resolution.
Provide regular performance reports for management.
Provide technical support for hardware, software, and network issues.
Train users on IT systems and tools to improve productivity.
Troubleshoot and resolve issues within agreed service levels.
Administer servers, applications, and databases for optimal performance.
Configure and manage user access controls and permissions.
Ensure timely software updates and system maintenance.
Maintain detailed documentation for system configurations.
Troubleshoot and resolve system performance issues.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Professional certifications in Java, Spring Framework, Linux, PostgreSQL, Docker/Kubernetes, cloud technologies, DevOps or identity and access management will be an added advantage.
Relevant certifications such as ITIL, CompTIA A+/Network+, Microsoft Role-Based Certifications, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP) are an added advantage.
A minimum of two (2) years’ post qualification experience.
Minimum of two years’ experience developing, administering or supporting enterprise web applications in production environments.
Demonstrated experience supporting Java/Spring-based applications, Angular front ends, PostgreSQL databases, Linux servers and Docker-based deployments.
Experience with enterprise integrations, API development, identity management, payment integrations, monitoring tools and business-critical system support.
Knowledge of networking protocols, hardware, and security best practices.
Experience with IT service management tools.
Familiarity with virtualisation and cloud platforms (e.g., VMware, Azure, AWS).

How to Apply

To apply, please visit: bocra.mcidirecthire.com

About the Company

The Botswana Communications Regulatory Authority (BOCRA) is the national regulatory body overseeing the communications sector in Botswana. Established by the Communications Regulatory Authority Act of 2012, BOCRA operates from its headquarters in Gaborone to regulate telecommunications, broadcasting, and postal services throughout the country. The authority manages spectrum allocation, issues licenses to service providers, and ensures fair competition in Botswana's communications market. BOCRA also promotes universal access to information and communication technologies across Botswana's diverse urban and rural communities. Through its regulatory framework, the organization works to protect consumer interests while fostering sustainable growth in the nation's digital infrastructure.

Regulating communications for a connected Botswana

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Frequently Asked Questions

What qualifications and certifications are typically required for an IT Officer role at a regulatory authority in Botswana?

Most employers require a Bachelor's degree in Computer Science, Information Technology, or a related field from a recognized institution such as the University of Botswana or BIUST. Professional certifications like CompTIA A+, CCNA, or Microsoft Azure Fundamentals are highly valued and can strengthen your application.

What are the common day-to-day responsibilities of an IT Officer in a Botswana government or regulatory setting?

Daily tasks typically include maintaining network infrastructure, troubleshooting hardware and software issues, managing user accounts, and ensuring cybersecurity protocols are followed. You may also support system upgrades, maintain IT asset registers, and provide technical training to staff.

How does workplace culture and hierarchy typically function in Botswana's public sector IT roles?

Botswana's public sector maintains a formal, respectful hierarchy where reporting lines are clearly defined and punctuality is expected. Decision-making often involves consultation with senior management, and building professional relationships through patience and diplomacy is essential for success.

What career progression opportunities exist for IT Officers in Botswana's regulatory or public sector?

With experience and additional certifications, IT Officers can advance to Senior IT Officer, IT Manager, or Chief Information Officer positions. Some professionals transition to specialized roles in cybersecurity, data management, or consulting within Botswana's growing digital economy.

What benefits are typically offered for IT positions in Botswana government or parastatal organizations?

Standard benefits usually include pension contributions through the Botswana Public Officers Pension Fund or similar schemes, medical aid coverage, and generous annual leave allowances. Many organizations also provide professional development support for relevant training and certifications.

What should I include in my application to stand out for IT roles at Botswana regulatory authorities?

Highlight practical experience with systems relevant to regulatory environments, such as database management or network administration. Include references from previous employers in Botswana, demonstrate familiarity with local ICT policies, and clearly articulate how your skills align with the organization's public service mandate.