Job Title

IT Support Technician
Ref No.
70000967 – INT
Job Category
Information Technology
Position Type
Non-billable – No client contract specifies the resource is required; the resource may work to deliver a client product/service.
Location
Maun, BW (Primary)

Job Description

Primary functions of the Role

Ensuring quality on site support to all clients.
Deliver On site support as prescribed by the SLA for all clients.
Maintain a 95% SLA as per on site departments goal per month.
Maintain 80% productivity for the month.
Reduce the average time per on site call to 120minutes per call per month.

Provide all information or documentation required to complete a call or project.

Have all documentation completed per call or project and submitted within the time allocation.
Complete all information required to close or update a call on simplicity.
Provide feedback to clients on status of calls.

Ensures high levels of co-operation with other business units / departments in BCX and external to achieve client satisfaction and business growth.
Maintain good relations with all internal departments and assist where required and within the time frame.
Maintain good relations with all external business and assist where required and within the time frame.
Identify business growth within existing clients and new clients.

Job Requirements
Qualifications

Matric or equivalent
At least 3 – 5 years’ experience in PC hardware support
Good knowledge of hardware and operating systems.
Valid Drivers Licence

Competencies & Skills

Functional Skills
Requires flexibility to work long hours, after hours and weekends when necessary.
Required to work stand-by.
Requires overnight travel away from home from time to time.
Own vehicle (petrol reimbursed according to policy)
Any other instruction handed down by the line manager from time to time.
Valid passport

ATTITUDES/ LEADERSHIP COMPETENCIES
Good people skills.
Strong negotiation skills.
Team player.
Strong business acumen.
Proactive.
Good listener.
Good self-discipline and control.
Strong problem-solving and conflict-handling skills.
Good decision making skills.
An ability to handle pressure.
Goal-driven and ambitious.
Analytical thinker.
Passion for customers.
Dynamic and adaptable.

 

 

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