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2 days ago
The main role of the Laundry Attendant Supervisor is to ensure clean, fresh, properly cared-for laundry is available, in line with Singita’s Standard of Excellence and SOP.
Job Summary
- Employer: Singita
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Hospitality
- Closing Date: 2026-10-05
Key Responsibilities
- Managing the camp’s laundry to the highest housekeeping standard.
- Supervise, motivate, and coordinate the laundry team to ensure efficient daily operations and high-quality service.
- Assign duties, organize staff schedules, and monitor team performance to meet operational targets.
- Ensuring that all laundry and linen are washed and ironed with the greatest care and attention, following care label instructions.
- Maintaining extremely high standards of hygiene and cleanliness in the laundry.
- Providing an effective laundry service for guests by returning guest laundry to the guest suites in the shortest possible timeframe in good order.
- Taking care of guest property.
- Carrying out quality control.
- Conduct regular stock counts, maintain accurate inventory records, monitor linen and laundry supplies, and report discrepancies promptly.
- Caring for housekeeping equipment.
- Reporting maintenance issues that need to be addressed.
- Training and supporting team members on laundry procedures, safety standards, equipment use, and quality requirements.
- Effective communication with the lodge staff in terms of guest requirements.
- Working closely with the Head- and Assistant Head Homekeeper to coordinate laundry requirements, priorities, and daily housekeeping operations.
- Contributing towards the sustainable operations of the lodge, operating within lodge environmental parameters.
- All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation.
Requirements
- Strong knowledge of world-class homekeeping and laundry operations standards and procedures.
- Good knowledge of ironing techniques.
- Experience in a leadership role.
- Advanced English proficiency.
- Excellent computer skills – Microsoft Office, email, data entry and basic reporting.
- Good communication and teamwork skills.
- Problem-solving and decision-making skills.
- Strong time management and organization skills.
- The ability to work under pressure.
- Strong attention to detail.
- Agility and stamina for physically strenuous work.
- Training and staff development experience is an added advantage.
How to Apply
Apply by email: careers@bw.singita.com
Apply online: www.singita.com/about/careers
Apply online: www.singita.com/about/careers
About the Company
Singita is a South African luxury ecotourism and conservation brand which operates private game lodges in South Africa, Zimbabwe, Tanzania, and Rwanda, across the Sabi Sand Game Reserve, Kruger National Park, Malilangwe Wildlife Reserve, Grumeti Game Reserve, Serengeti National Park, and Volcanoes National Park.
Frequently Asked Questions
What qualifications or experience do I need to become a Laundry Attendant Supervisor in Botswana?
Most employers require a minimum of a Botswana General Certificate of Secondary Education (BGCSE) or equivalent, plus 2-3 years of experience in commercial laundry or housekeeping. A certificate in hospitality management from institutions like Botswana Accountancy College or Hotel & Tourism Training Institute is advantageous. Leadership experience and knowledge of fabric care chemicals are highly valued.
What are the typical day-to-day responsibilities of a Laundry Supervisor?
You will oversee laundry staff, inspect linen quality, manage stock levels of detergents and supplies, schedule shifts, and ensure equipment maintenance. You must also enforce health and safety standards and handle guest complaints regarding linen services. Reporting to the executive housekeeper on productivity and costs is standard.
How does the work culture in Botswana's hospitality sector affect this role?
Botswana's hospitality industry emphasizes respect for hierarchy, punctuality, and teamwork, especially in luxury lodges like those near tourist areas. You will be expected to lead by example with a calm demeanor and adapt to seasonal demand fluctuations. English is the workplace language, but Setswana language skills strengthen team rapport.
What career progression opportunities exist for Laundry Supervisors in Botswana?
With experience, you can advance to Executive Housekeeper, Rooms Division Manager, or Operations Manager positions within hotel groups. Some professionals transition to regional roles overseeing multiple properties or move into supply chain management for hospitality linen services. Continuous professional development through the Hospitality and Tourism Association of Botswana (HATAB) workshops supports advancement.
What benefits are typically offered to Laundry Supervisors in Botswana's hospitality industry?
Benefits vary by employer but commonly include paid annual leave as per Botswana labour law, medical aid contributions, and pension scheme enrollment through the Botswana Public Officers Pension Fund or private alternatives. Luxury lodges often provide accommodation, meals, and transport to remote locations. Performance bonuses may be available during peak tourist seasons.
How should I apply for a Laundry Supervisor position, and what do Botswana employers prioritize?
Submit your application through company career portals, recruitment agencies like HRMC or CIPA, or directly to lodge human resources departments. Employers prioritize candidates with traceable references, demonstrated leadership in high-volume settings, and flexibility to work in remote locations like the Okavango Delta or Chobe. Highlight any experience with eco-friendly laundry practices, as sustainability is increasingly important to Botswana's tourism sector.
