Magic Plum Pawn Shop is on the lookout for a suitably qualified, passionate and self-motivated Administration Officer to join our team. The successful candidate will play a major role in aiding and ensuring the smooth flow of operation of the company through efficiently carrying out a range of administrative duties.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Administration
- Closing Date: 2026-08-11
Key Responsibilities
- Provide competent and professional customer service to clients and all relevant stakeholders.
- Processing of paperwork and ensuring accurate management of customer transaction records.
- Ensure accurate maintenance of financial records and handling of petty cash.
- Provide aid in loan processing and disbursement.
- Clearly layout and maintain filling systems for efficient management of inventory, loans and client information.
- Perform any ad hoc administrative duties as assigned.
- Daily contact of individual accounts on a daily basis
- Monthly inventory check of individual assets and accounts
Requirements
- Certificate/ Diploma in Business Administration, Business Management, or any relevant field.
- Close attention to detail and strong organizational skills.
- Excellent communication skills and interpersonal skills.
- Team player
- Proficiency in Microsoft Office, Loan Disk or any other microlending systems
- 1-2 Years Experience in a Pawn Shop or Microlending will be an added advantage
How to Apply
Apply by email: info@magicplum.co.bw
Frequently Asked Questions
What qualifications and experience are typically required for a Loan Administration Officer role in Botswana?
Candidates usually need a Diploma or Certificate in Finance, Business Administration, or a related field. Prior experience in an administrative or customer service role, especially within a financial institution or pawn shop environment, is often preferred. A strong grasp of local financial regulations is also beneficial.
What are the common day-to-day responsibilities of a Loan Administration Officer at a pawn shop in Botswana?
Daily tasks involve processing loan applications, verifying client documentation, and maintaining accurate records of transactions. You would also handle customer inquiries regarding their loans and ensure compliance with internal policies and relevant financial regulations in Botswana.
What is the typical work culture and what are the employer expectations for this role in Botswana?
Employers in Botswana value professionalism, reliability, and excellent customer service skills, especially when dealing with sensitive financial matters. Punctuality, attention to detail, and the ability to work effectively in a team environment are highly regarded.
What are the realistic career progression or growth paths for a Loan Administration Officer in Botswana?
With experience and further training, one could advance to a Senior Loan Administrator, Branch Supervisor, or even a Credit Analyst position within larger financial institutions. Opportunities often exist for growth into management roles within the pawn shop industry itself or related financial services.
What kind of typical benefits, such as leave, medical aid, or pension, can I expect for this role in Botswana?
Standard benefits generally include annual leave and contributions to a recognized pension scheme, such as the Botswana Public Officers Pension Fund or a similar private fund. Medical aid provisions vary significantly by employer, with some offering comprehensive plans and others providing basic coverage or none at all.
How should I apply for this role in Botswana, and what do employers typically look for in applicants?
Applications usually involve submitting a comprehensive CV and a tailored cover letter detailing your relevant experience and skills. Employers look for strong organizational abilities, a keen eye for detail, excellent communication skills, and a good understanding of local financial regulations.