Manager, Affluent Express – Standard Bank Group

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To ensure the delivery of an express (virtual) sales and service function for Affluent/Executive, Private Clients in line with the overall Affluent and HNW Clients value proposition and objectives.

Minimum Qualifications:

• Degree in Business Commerce or related field.
• Certificate of Proficiency: Long & Short Term

Experience:

• 3-4 years experience in the execution of client value propositions.
• Previous experience within a Consumer Banking environment.
• Experience in a virtual/ remote customer interaction role.
• Experience in the application of data management, advanced analytics and business intelligence environment.
• Experience within a call centre environment (e.g., capacity management, productivity, quality of engagements and development of agents.

Key Responsibilities:

• Provide input and guidance on revenue leakage, revenue optimisation, revenue mix and performance metrics in order to maximise revenue and profit within the approved risk appetite.
• Ensure the delivery of all financial and non-financial outcomes for Affluent Express.
• Identify and review non-profitable clients and puts measures in place to improve profitability either by improving product penetration or by reducing cost to serve.
• Create the operational environment in which Affluent Express will function including systems, processes, learning and development and people management.
• Implement and drive the agreed client value metrics in alignment with Affluent and HNW Clients segment requirements.
• Contribute to all segment migration review processes as required.
• Track and report on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).
• Provide subject matter expertise on all Affluent Express matters.
• Accountable for risk management and adherence to all governance standards for the continued sustainability of Affluent Express.
• Adhere to the necessary governance frameworks needed in Affluent Express as the first line of defence.

Competencies:

• Developing Strategies
• Generating Ideas
• Empowering Individuals
• Making Decisions
• Embracing Change
• Business Acumen (Audit)
• Product Knowledge (Consumer Banking)
• Interpreting Financial Statements
• Risk Identification
• Financial Acumen