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2 days ago
Moghul Catering is seeking an experienced Catering Operations Manager to lead daily operations and maintain high standards of customer service, cleanliness and financial performance.
Job Summary
- Employer: Moghul Catering
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Hospitality
- Closing Date: 2026-10-09
Key Responsibilities
- Maintain high levels of customer satisfaction and achieve budgeted margins.
- Control production costs, waste and pilferage.
- Monitor service quality and cleanliness.
- Review and analyse monthly results, identify problem areas and take appropriate action.
- Skilled in human resources development.
- Lead the overall catering operation independently in multiple creation overall the country, including staffing and related matters.
- Provide effective leadership across front and back of house operations.
Requirements
- An MBA, degree or Diploma in Hospitality Management.
- At least 10 years’ experience in management role.
- Strong working knowledge of Microsoft Office and point of sale systems.
How to Apply
Send applications by post or email Group Human Resources Manager P.O. Box 404326 Gaborone Telephone: 397 5246 Or email info@moghul.co.bw Applications close 9th October 2026
Original Advert
Source document for this listing, published by Jobs Botswana.
Frequently Asked Questions
What qualifications or certifications are typically required for an Operations Manager role in catering in Botswana?
Most employers prefer a diploma or degree in Hospitality Management, Business Administration, or Culinary Arts from institutions like BIUST or Limkokwing University. Professional certifications in food safety, such as HACCP or BOBS compliance training, are highly valued. Previous experience in hotel or restaurant management is often essential.
What are the typical day-to-day responsibilities of an Operations Manager in a catering company in Botswana?
You will oversee kitchen operations, manage staff schedules, ensure compliance with health and safety regulations, coordinate events and client orders, and handle procurement of local supplies. Budget management and maintaining relationships with corporate clients are also key duties. You may need to work irregular hours during peak event seasons.
How does workplace culture and employer expectations differ in Botswana's hospitality sector?
Botswana's work culture emphasizes respect for hierarchy and strong interpersonal relationships, so building trust with your team is crucial. Punctuality and professionalism are expected, though flexibility is often needed for event-based work. Employers value loyalty and long-term commitment, with job hopping viewed less favorably than in some other markets.
What career progression opportunities exist for Operations Managers in Botswana's catering industry?
With proven performance, you can advance to Regional Operations Manager, General Manager, or Director of Food and Beverage roles. Some professionals transition into consultancy or establish their own catering businesses, which is increasingly common in Gaborone and Francistown. International hotel chains operating in Botswana may also offer regional Africa opportunities.
What benefits are typically offered to Operations Managers in Botswana's hospitality sector?
Standard benefits usually include annual leave as per Botswana labour law, medical aid contributions, and pension scheme participation through BPOPF or private providers. Some employers provide performance bonuses, meals during shifts, and transport allowances. Larger establishments may offer housing allowances or staff accommodation in remote locations.
How should I apply for an Operations Manager position in catering, and what do Botswana employers prioritize in candidates?
Apply through company websites, local job portals like BrighterMonday Botswana, or hospitality recruitment agencies in Gaborone. Employers prioritize demonstrated leadership experience, knowledge of local food supply chains, and proven track records in cost control and team management. A well-prepared CV highlighting measurable achievements and strong references from previous hospitality employers significantly improves your chances.
