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22 hours ago
Afro Ventures Botswana (Pty) Ltd T/A andBeyond requires a capable, stable, and energetic Operations Manager – Hospitality. andBeyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as care of both communities and the environment.
Job Summary
- Employer: Afro Ventures Botswana (Pty) Ltd T/A andBeyond
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Hospitality
- Closing Date: 2026-09-25
Key Responsibilities
- Ensuring 5-star guest experiences
- Responsible for the financial performance of each business unit
- Responsible for the hospitality standards across the Botswana region for all 3 lodges and 3 camps
- Ensuring that the lodges are upheld to a 5 star standard for hospitality experience
- Create, implement, personalise and standardise guest delight experiences across the region
- Compilation of budgets and financial controls including month end processes and payroll
- Operational business reports to the Regional Manager
- Oversight of all the departments at lodge level
- Staff skills development and empathy
- Responsible for health and safety implementation
- Drive community development projects in conjunction with the Wild Impact
- Experience in stock management
- Work closely with the Human Capital Manager to identify and rectify staff training requirements
- Work closely with the Human Capital Manager to draft and ensure a smooth roll out of Development Plans for staff
Requirements
- A degree in Tourism Management, Hospitality or equivalent
- Knowledge of Microsoft programs
- Minimum of 5 years’ experience in a hospitality management position
- Valid Drivers’ Licence
How to Apply
Phone: 6861979
Address: Private Bag BO34, Boseja, Maun. Plot 536, Mathiba Road, Maun.
Address: Private Bag BO34, Boseja, Maun. Plot 536, Mathiba Road, Maun.
About the Company
Afro Ventures Botswana (Pty) Ltd T/A andBeyond is a prominent luxury experiential travel company with a significant operational presence in Botswana. This entity manages and operates several high-end safari lodges and camps, including those within the iconic Okavango Delta and Chobe National Park, under the globally recognized andBeyond brand. Specializing in conservation-led tourism, the company is dedicated to offering unparalleled safari experiences while actively contributing to the preservation of Botswana's rich biodiversity. Through its activities, Afro Ventures Botswana generates local employment and fosters community development initiatives across its areas of operation. It is committed to a philosophy of 'Care of the Land, Care of the Wildlife, Care of the People' within Botswana's tourism sector.
Crafting extraordinary luxury safari experiences in Botswana's wilderness.
Frequently Asked Questions
What qualifications or certifications are required for an Operations Manager in hospitality in Botswana?
Typically a bachelor's degree in hospitality management, business administration, or a related field; a diploma or certificate in hotel management is also valued. Many employers look for experience in hotel operations, staff supervision, and knowledge of Botswana's tourism regulations. Additional certifications like Certified Hotel Administrator (CHA) or a local hospitality accreditation can strengthen a CV.
What are the typical day-to-day responsibilities of an Operations Manager in a hospitality setting?
Overseeing daily hotel operations, managing staff schedules, ensuring guest satisfaction, and monitoring budgets and inventory. The role also involves implementing health and safety protocols, analysing performance reports, and driving continuous improvement initiatives. Regular communication with senior management and external partners is essential.
What is the work culture like for hospitality operations managers in Botswana, and what are the expectations regarding working hours and teamwork?
Botswana's hospitality sector values punctuality, professionalism, and a customer‑centric approach. Working hours often extend to weekends and public holidays, especially during peak tourism periods, and teamwork across departments is crucial. Managers are expected to lead by example, maintain open communication, and adapt to the local business etiquette.
What career progression opportunities exist for someone starting as an Operations Manager in Botswana's hospitality sector?
Starting as an Operations Manager can lead to senior management roles such as General Manager, Regional Manager, or Director of Operations. Gaining expertise in revenue management, staff development, and strategic planning can accelerate promotion. Many professionals also pursue further studies or industry certifications to broaden their career prospects.
What benefits can I expect, such as leave, medical aid, and pension, when working as an Operations Manager in Botswana?
Benefits usually include paid annual leave, public holiday entitlements, and sick leave; many employers provide medical aid contributions and a pension scheme. Some organisations offer performance‑based bonuses, training allowances, and travel perks. The exact package varies by employer and depends on experience and role seniority.
