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5 days ago
The Lion Park Resort is looking for an experienced operations manager who is passionate about the customer service industry.
Job Purpose
Reporting to the General Manager, the incumbent will be responsible for all the day-to-day operational aspects of the Lion Park Resort.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Management
- Closing Date: 2026-08-14
Key Responsibilities
- Customer service
- Technical support
- Quality control
- Asset management
- Staff resource management
- Staff training and development
Requirements
- BGCSE or equivalent qualification
- Technical qualification at diploma level (Electric/Mechanical engineering or Hospitality Management)
- Traceable references
- Minimum six years of operations experience in the amusement park industry
- Minimum three years at the managerial level at an amusement park
- Business policies, procedures and processes
- Programmable logic controllers, Variable speed drives
- Standards relating to amusement park installations (ASTM 24, F770, F2291)
- Knowledge of industry practices
- Safety orientated
- Cost management
How to Apply
Apply by email: info@lionpark.co.bw
Phone: 3960576
Address: Portion 184, Portion 12 Crocodile Pools 15-KO Lion Park, Gaborone
Phone: 3960576
Address: Portion 184, Portion 12 Crocodile Pools 15-KO Lion Park, Gaborone
About the Company
Lion Park Resort stands as a prominent hospitality and event destination situated in Tlokweng, on the outskirts of Gaborone, Botswana. This expansive resort offers a diverse array of services, including comfortable accommodation, modern conferencing facilities, and versatile venues suitable for a wide range of events. Catering to both business professionals and leisure visitors, it serves as a crucial hub for meetings, incentives, conferences, and exhibitions within Botswana's growing tourism sector. The resort plays an important role in the local economy, generating employment opportunities and enhancing Tlokweng's appeal as a regional destination. Committed to delivering exceptional service and fostering a welcoming environment, Lion Park Resort is a key contributor to Botswana's vibrant hospitality landscape.
Botswana's premier resort for hospitality, conferencing, and events.
Frequently Asked Questions
What typical qualifications and experience are generally expected for an Operations Manager role at a resort in Botswana?
Most employers look for a degree or diploma in Hospitality Management, Business Administration, or a related field. Significant prior experience in resort operations, staff management, and guest services is usually essential.
What are the common day-to-day responsibilities of an Operations Manager, especially in a resort environment in Botswana?
You would typically oversee daily resort functions, including guest services, staff supervision, and maintenance of facilities and grounds. This role also involves ensuring operational efficiency and adherence to local safety and quality standards.
What is the typical work culture and expectations for an Operations Manager in the Botswanan hospitality industry?
The culture often emphasizes professionalism, excellent customer service, and strong team collaboration. Given the nature of resorts, flexibility for varied working hours, including weekends and holidays, is a common expectation.
What are realistic career progression paths for an Operations Manager within Botswana's tourism and hospitality sector?
Successful Operations Managers can often advance to General Manager roles for single or multiple properties. Opportunities may also arise in corporate operations management for larger hospitality groups within the region.
What kind of benefits package can an Operations Manager typically expect in the Botswanan resort industry?
Common benefits include paid annual leave, medical aid contributions, and often a pension fund. Specific packages can vary significantly based on the employer, the size of the resort, and the individual's experience level.
What should job seekers in Botswana focus on when applying for an Operations Manager position, and what do employers look for?
Employers seek strong leadership, problem-solving abilities, and demonstrable experience in managing diverse teams and resort operations effectively. A well-structured CV highlighting relevant achievements and local market understanding is crucial for the application process.