Orange Money Operations Lead 1013 views

Job Expired


Reporting to the Orange Money Product Manager, the successful candidate will be responsible for directing day-to-day operational activities and consistent customer experience in line with Orange Money and Regulatory requirements.
The main duties include but are not limited to:
    • Drive the optimisation of Orange Money operations in line with the company’s strategic objectives.
    • Ensure the documentation of Orange Money procedures and operating manuals and guaranteeing compliance of operational activities.
  • Enhance and monitor external/internal SLA’s and operational key performance indicators (KPI); coordinating the handling between Orange Money and supporting departments (Finance, Customer Service, Legal etc.).
  • Ensure improvement operational excellence.
  • Manage back office activities.
  • Ensure effective resolutions of customer complaints.
  • Act as the main point of contact for all operational activities with partner banks and transactional partners (aggregators/switches/hubs/international transfers etc.)
  • Provide support on product development, testing, training and support.
The candidate is expected to be/have:
  • Analytic & be able to anticipate
  • Ability to organise, structure and rationalise
  • Project and team management techniques
  • High level focus on Quality Assurance
  • Problem solving skills
  • Sense of organisation and planning
  • Customer service focuses
  • Decisive, responsive and responsible
Team leader


Qualifications and experience:
  • Business or Marketing Degree
  • Professional qualification in Banking, Marketing, Finance, Management or other business discipline is an added advantage
  • 3-5 years of experience in Operations Management.

More Information

  • This job has expired!

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