Premier Relationship Manager – Absa Botswana

Absa Botswana has exciting career opportunities for strategic, high performing and self- driven individuals. We are looking to fill the following roles.

 

Premier Relationship Manager

 

Overall job purpose

To develop a portfolio-based relationship management and service approach to ensure optimal customer service at the same time acquiring new customers and forming new relationships to grow the Absa Premier Banking segment through targeted sales efforts and the delivery of impeccable service.

The incumbent will be expected to attend functions out of traditional office hours to entertain clients as part of the value proposition and would own the governance and controls deliverables across their respective portfolio.

Main accountabilities

• Maintain regular communication with clients though calls and face-to-face engagements following the contact management strategy.
• Have a needs based and proactive engagement with customers to solution and sell the correct products to meet the client’s needs
• Harness on specialists within the business to enhance clients’ knowledge on solutions offered by the Bank to enable a fruitful and trusted relationship management model.
• Managing high net worth customers which may include senior local political figures and well-known business people.
• Have a strong working knowledge of clients’ portfolios to be able to be a trusted advisor with extensive product knowledge to meet the customer’s expectations
• Continuously monitor utilisation of credit facilities and available investment avenues.
• identify and resolve under-utilisation of any credit facility (e.g. Credit Card/Overdraft) by contacting customers to understand the none utilisation while managing any service issues.
• Orive financial planning for customers in order to play a pro-active role in increasing their wealth and move non MRB to MRB customers.
• Collaborate proactively with colleagues to wm, retain and deepen relationships by effective use of all resources and enablers, always striving to surpass customer’s expectations.
• Crow the number of customers who are advocates for the Absa and premier brands, by taking the time to understand their needs and becoming their trusted advisor
• Create exceptional customer experience for queries and complaint handling, using the appropriate resources and empowerment to proactively own, prevent, intercept and manage issues speedily and effectively, at the frontline.
• Proactively deepen customer relationships, through developing a deep understanding of individual customer’s worlds and proactively identify products, solutions and experiences to meet their needs.
• Execute on the bespoke contact strategies, by using a variety of mediums, to engage with customers in the way that suits them best. (E-mail Vs call Vs visits)
• Conduct risk analysis on the portfolio of customers including financial statements and their current products
• Submit proposals to Retail Risk for new loan applications including motivating interest rates based on the risk profile at the time.
• Check and sign off each new account application, loan document, credit card application and bank account mandate change.
• Follow the retail end to end account opening process to ensure new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements
• Comply with general Absa operational risk and ngour requirements e.g. Health and Safety standards and security of premises, KYC and anti-money laundering regulations.
• Be 100% complaint with all the FINCRIME Polices.

Education and experience required

• Bachelor’s Degree in (Business Management, Finance, Economics or equivalent)
• Five years Relationship Management Experience preferably in a fast-paced environment (2years in 8ankmg would be an added advantage)
• COP certified

Knowledge and skills:

• Banking products, processes and services
• Customer service standards
• Sales management principles
• Banking risk and compliance approaches
• Microsoft office skills

Competencies:

• Oeciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• People management

Product Manager-Liabilities Overall job purpose

• Recommend and support the development and execution of new Liabilities product developments and enhancements to the existing product set including the on-going management of the existing product line
• Analyse Absa competitive position for each product category and sector of the market to support recommendations in respect of local pricing and local market potential.
• To manage Absa Liabilities product offerings for Retail customers, ensunng the business remains competitive while achieving its stated income targets.

 

• Work closely with Branch Banking, Marketing, Operations, and other business stakeholders to ensure the delivery of the Retail Banking Product Strategy

Main accountabilities

• Ensure income targets are met for retail products. This will be achieved by establishing and implementing the local product pricing strategy and identifying opportunities for new product developments and enhancements in line with the Retail Strategy.
• Continually review, analyse customer segmentation basis and recommend suitable product activity to target and sustain viable segments m line with Retail Strategy.
• Continually review product performance in various customer segments and make appropriate recommendations.
• Monitor and provide feedback on local competitor product activity, including pricing.
• Support the research proposal for new liabilities products and product enhancements.
• Analyse fees, interest and book balances (balance sheet) for local management information.
• Support and coordinate the production of a uniform tariff for Retail and Corporate customers, which is easily understood by customers and staff and easy to administer.
• Ensure appropriate product sales processes are in place by working with Retail Sales teams.
• Support implementation of new products by:
• Engaging relevant stakeholders
• Building a business case
• Completing all local product testing
• Closely monitoring local implementation
• Oevelop and maintain excellent relationships with business functions as well as communication managers and the PR function.
• Liaise with local operations centres, regularly reviewing all operational standards for product profitability.
• Monitor systems and operational standards to ensure high quality service levels. Education and experience required

Bachelor’s Degree in business or marketing or related field.

• Five years’ experience in Product Management experience, banking preferred.

Knowledge and skill*:

• Strong analytic and numerical skills for calculation of statistics needed in performance tracking
• Basic product and project management
• Good interpersonal and networking skills
• Presentation and report writing skills
• Identify development/traming plans to satisfy those needs.
• Pursue own development to increase personal effectiveness
• Communication skills both written and oral

A good knowledge of:

• Knowledge of Absa Bank products and system that support them, and a good understanding of Absa Group products
• A detailed understanding of product offerings in the wider financial services industry
• A detailed knowledge of Absa Bank strategy, nsk and other policies
• Detailed knowledge of consumer buying behaviour, marketing techniques and evolving trends
• An understanding of customer segmentation theory and practice
• A detailed understanding of industry, advisory, regulatory and professional bodies
• A good understanding of legislation related to financial services and channel delivery
• A good knowledge of constructing reports, executive summaries and briefs

Competencies:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• People management

To view the full job profiles and to apply follow the link; https://www.absa.africa/absaafrica/careers/ 

Steps to follow;

1. The screen will display Absa Africa Group page click on View Opportunities.
2. Select Botswana as a Location
3. All positions advertised in Botswana will appear, pick on the roles you want to apply for and submit application.

Please note that we do not accept hard copies of applications and only short listed candidates will be responded to.

Closing date: Friday, 25 February 2022