The Botswana Medicines Regulatory Authority (BoMRA) is a dynamic, fast-paced organization committed to the regulation of Human and Veterinary Medicines, Medical Devices, and Complementary Medicines & Cosmetics. We are driven by our core values of Integrity, Client Focus, Transparency, Excellence, and Collaboration with which we foster a high-performance culture that encourages collaboration and professional excellence. Joining BoMRA means being part of a team that prioritizes continuous learning and a positive impact on public health.

We are looking for an enthusiastic individual to join our team in the following area.

JOB TITLE: RECEPTIONIST – ADMINISTRATION ASSISTANT

JOB PURPOSE
The Receptionist – Administration Assistant projects a positive image of the Authority by receiving, welcoming and directing visitors and callers in a professional and courteous manner. The incumbent provides front office and administrative support while assisting with day-to-day facilities upkeep, front desk supplies and stores inventory, and fleet administration, reporting to the Facilities Coordinator to ensure smooth operation of support services.

Job Summary

Employer: Botswana Medicines Regulatory Authority (BoMRA)
Job Type: Full-time
Location: Gaborone, Botswana
Category: Administration
Closing Date: 2026-09-18

Key Responsibilities

Receive, greet and direct visitors, clients, and vendors in a professional and welcoming manner, maintaining a tidy reception area.
Operate and maintain the Authority’s telephone system; receive, screen and route incoming calls, take messages, and report system faults to the relevant service provider.
Coordinate meeting room bookings and ensure rooms are prepared ahead of meetings.
Prepare and circulate monthly telephone usage reports/ bills to departments.
Conduct routine facility walkthroughs to check cleanliness and identify repair or maintenance needs, escalating findings to the Facilities Coordinator.
Log facilities maintenance requests, escort external repair technicians, and monitor completion with service providers.
Monitor and maintain facilities storage inventory and front-desk supplies (office, kitchen and cleaning consumables); initiate replenishment requests in line with procurement procedures.
Assist with workspace set-up for onboarding employees.
Facilitate the disbursement of vehicles to officers and support day-to-day management of the fleet.
Manage vehicle keys, logbooks and driver authorisation forms.
Conduct weekly inspection of company vehicles for cleanliness, fuel levels and visible damage.

Requirements

Certificate in Office Administration, Business Administration, Secretarial Studies, Office Management or Front Office Operations from a recognised institution.
Added advantage: Diploma in a related discipline.
At least 2 years’ experience as a receptionist, front desk, or facilities/administrative support role.
Valid, clean Driver’s License – Class B.
Intermediate proficiency in MS Office.

How to Apply

Apply by email: recruitment@bomra.co.bw

About the Company

The Botswana Medicines Regulatory Authority (BoMRA) is a statutory body established under the Medicines and Related Substances Act of 2013, operating exclusively within Botswana. Its primary mandate is to protect public health by ensuring the safety, efficacy, and quality of medicines, medical devices, cosmetics, and other health products available in the country. BoMRA plays a critical role in regulating the importation, manufacture, distribution, and sale of these products across Botswana. By upholding stringent standards and promoting judicious use, the Authority contributes significantly to a healthier nation and a robust healthcare system in Gaborone and beyond.

Protecting public health through regulation of medicines and medical devices.

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Frequently Asked Questions

What qualifications are typically required for this role at BoMRA?

Applicants usually need a Diploma or Degree in Secretarial Studies, Office Management, or Business Administration. Proficiency in Microsoft Office and strong communication skills in English and Setswana are essential.

What are the day-to-day responsibilities of a Receptionist and Administration Assistant?

The role involves managing the front desk, handling incoming calls, and coordinating visitor appointments. You will also provide clerical support such as filing, drafting memos, and managing office supplies.

What can I expect regarding the work culture and professional expectations in Botswana?

Professionalism and a polite demeanor are highly valued, especially when dealing with the public and regulatory stakeholders. Punctuality and adherence to formal dress codes are standard expectations in Botswana's corporate and government sectors.

What are the typical benefits associated with administrative roles in Botswana?

Most established organizations provide a comprehensive package including medical aid and a pension fund. You can also expect standard annual leave and sick leave as per the Botswana Employment Act.

What is the career progression path for someone starting in this position?

Experienced assistants can progress into Senior Administrative Officer or Office Manager roles. Some may transition into specialized departments like Human Resources or Procurement after gaining internal experience.

How should I apply and what do employers in Botswana look for in a candidate?

Submit a tailored CV and a formal cover letter highlighting your organizational skills and reliability. Employers prioritize candidates who demonstrate a strong work ethic and a commitment to public service excellence.