WE’RE HIRING
OPEN POSITION: RECEPTIONIST x 1
(Full-time)
OPEN POSITION: RECEPTIONIST x 1
(Full-time)
JOIN OUR TEAM
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Administration
- Closing Date: 2026-08-18
Key Responsibilities
- Welcome and assist patients
- Manage appointments and follow-ups
- Handle calls, emails & enquiries
- Maintain patient records and documentation
- Support administrative & front desk duties
- Uphold confidentiality & clinic protocols
Requirements
- Health Care Assistance Certificate
- Strong communication & interpersonal skills
- Basic computer literacy (MS Office, email systems, clinic software)
- Ability to multitask in a busy environment
- Professional appearance & positive attitude
- Previous healthcare or customer service experience
How to Apply
Apply by email: recruitment@aokweneng.co.bw
Frequently Asked Questions
What educational qualifications and skills are typically required for a Receptionist role in Botswana, especially in a clinic setting?
A BGCSE (Botswana General Certificate of Secondary Education) is often the minimum academic requirement, with some employers preferring a certificate or diploma in secretarial studies or office administration. Essential skills include strong communication, computer literacy, and a customer service-oriented approach.
What are the common day-to-day responsibilities for a Receptionist at a clinic like Ao-k in Botswana?
You would typically greet patients, manage appointment scheduling, answer incoming calls, and handle general administrative tasks. This often includes maintaining patient records, directing patient queries, and ensuring the reception area remains welcoming and organized.
What are the general work culture and expectations for a Receptionist in a professional setting in Botswana?
Punctuality, respect for colleagues and clients, and a professional demeanor are highly valued in Botswana's work environment. Employers expect reliability, politeness, and a proactive approach to managing the front office.
What are the realistic career progression opportunities for a Receptionist in Botswana, especially within a healthcare or administrative field?
With accumulated experience, a Receptionist can often progress to roles such as Senior Receptionist, Administrative Assistant, or even Office Administrator within a clinic or other business. Further education or specialized training in medical administration can open doors to more specialized roles.
What common benefits can a Receptionist expect from employers in Botswana, such as leave, medical aid, or pension?
Typical benefits often include annual leave, sick leave, and sometimes a contribution towards medical aid, particularly with larger or more established employers. Some companies also offer a pension fund contribution as part of their comprehensive employment package.
What do employers in Botswana typically look for when hiring a Receptionist, and what's the best way to apply?
Employers seek candidates with excellent communication skills, a professional appearance, strong organizational abilities, and a reliable work ethic. It is crucial to submit a well-structured CV and a tailored cover letter that highlights relevant experience and attention to detail.