To support the SME Relationship Manager by conducting in-depth credit analysis credit analysis to evaluate risks associated with lending decisions. Provide insights that enable informed, responsible financial solutions aligned with the broader client relationship strategy, ensuring sound risk management and sustainable growth.
Job Summary
- Employer: FNB (First National Bank)
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Finance
- Closing Date: 2026-09-20
Key Responsibilities
- Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
- Year on year revenue growth versus budget for team portfolio
- Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
- Act as the point of contact for the defined customer portfolio.
- Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
- Manage the growth of active customer Account Base to increase client base
- Ensures a competent portfolio management as well as asset and liability growth
- Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Convert identified leads into successful sales
- Achieve individual targets as set according to appropriate business area or sales plan
- Comply with governance in terms of legislative and audit requirements
- Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
- Ensure effective Data Management by ensuring expired limits are attended to against set target
- Prepare credit proposals for review by the Credit Product House
- Compliance with procedures and processes
- Keep abreast with what’s happening within the market place and more specifically with regards to process and credit policy
- Manage own development to increase own competencies
How to Apply
To apply, please visit: firstrand.wd3.myworkdayjobs.com
Job Code: R53537
About the Company
FNB Botswana stands as a prominent financial services provider dedicated to serving individuals, businesses, and corporate entities across Botswana. Embracing its identity as 'one digital bank, one unified look,' the institution prioritizes delivering a superior online banking experience. It leverages cutting-edge technology to ensure secure, user-friendly, and high-quality financial solutions for its clientele in Botswana. The bank offers a comprehensive suite of products, ranging from personal accounts and loans to business financing and investment services. Committed to fostering economic development, FNB Botswana continuously enhances its offerings to meet the evolving needs of the Motswana populace.
FNB Botswana: One digital bank, one unified look.
Website: https://www.fnbbotswana.co.bw/
Frequently Asked Questions
What qualifications are typically required for a Relationship Analyst role in Botswana?
A bachelor's degree in a relevant field such as finance, business, or economics is typically required. Professional certifications like CFA or FRM can be advantageous. Relevant work experience in the finance sector is also highly valued.
What are the common day-to-day responsibilities of a Relationship Analyst in Botswana?
As a Relationship Analyst, your typical day will involve analyzing customer financial data, identifying trends, and providing insights to improve customer relationships. You will also be responsible for maintaining and growing existing customer relationships, as well as identifying new business opportunities. Strong communication and interpersonal skills are essential for success in this role.
What is the local work culture and expectations for a Relationship Analyst in Botswana?
In Botswana, Relationship Analysts are expected to be customer-focused, proactive, and responsive to customer needs. The work culture emphasizes teamwork, integrity, and professionalism. You can expect to work in a fast-paced environment with a strong emphasis on delivering excellent customer service.
What are the typical benefits for a Relationship Analyst in Botswana?
Typical benefits for a Relationship Analyst in Botswana may include medical aid, pension scheme, and annual leave. Other benefits may include flexible working hours, training and development opportunities, and a supportive work environment. The specific benefits will vary depending on the employer and industry.
How do I apply for a Relationship Analyst role in Botswana and what do employers look for?
To apply for a Relationship Analyst role in Botswana, you can search for job openings on popular job boards or company websites. Employers typically look for candidates with relevant work experience, strong analytical and communication skills, and a customer-focused mindset. A well-written CV and cover letter highlighting your skills and experience are essential for making a strong application.
What are the realistic career progression paths for a Relationship Analyst in Botswana?
With experience, Relationship Analysts in Botswana can progress to senior roles such as Relationship Manager, Portfolio Manager, or Business Development Manager. Career advancement opportunities may also be available in related fields such as risk management, credit analysis, or financial planning. Continuous learning and professional development are key to career growth in this field.
