RESERVATION MANAGER – Hotel 4:30 (Pty) Ltd 611 views

POSITION SUMMARY

Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.

DUTIES AND RESPONSIBILITIES

• Having knowledge of entire Reservation Procedure according to International Hotel manual system.
• Handling of correspondences, sorted – out letters, telexes, fax, cables which are checked already by Front Office Manager.
• Review reservation booked and arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liase with Sales Department in regards to occupancy, Rates Reservation’s Analysis.
• Identify Top Producing Accounts and ensure proper recognition by Reservation staff.
• Knowledgeable in hotel and guest room facilities/ services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supply to each department concerned.
• Ensure special handling of repeats guest and VIP guest.
• Observes and ensures that proper telephone manners are maintained at all times
• Follows up tentative bookings and update reservation status
• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
• Supervising of Group Reservations.
• Maintain cordial relations with commercial clients.
• When the hotel’s availability status changes, alert the Front Office Manager and get ready to take the appropriate action.
• Responsible for work schedule
• Responsible for maintaining a Neat and Orderly position at all times.
• In general, perform any other duties might requested by Front Office Manager

EXPERIENCE AND EDUCATION

Minimum 5 years experience as Reservation supervisor or Assistant. Managed on reputed hotel. Graduated from an accredited College or University in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.