RESERVATIONS MANAGER – Ker & Downey Botswana 950 views

Key Responsibilities

• Maximise the efficiency of the reservations team in terms of booking volumes handled.
• Ensure the reservations team provides industry leading proactive service, coupled with accuracy of information.
• Ensure that the reservations system is optimally utilized.
• Preparation and distribution of monthly Revenue and Occupancy report.
• Develop, implement and constantly evolve standard operating procedures.
• Manage distribution of rates.
• Assist the reservations consultants with debtors’ payment issues and ensure all payments are made in line with company terms and conditions.
• Monitor provisional holding times, over-bookings, occupancy limits, camp closures and waitlists. Take appropriate action to address any emerging situation.
• Manage any rate overrides in reservation system based on parameters agreed with Head of Sales.
• Cultivate excellent working relationships with Agents to ensure excellent customer service and revenue growth.
• Contribute to product development ideas and implementation.
• Assist the operations team with guest issues. For example, lost luggage, incidents, reservations queries, overbookings, and closures.
• Cultivate a culture of open communication and collaboration within the reservations team and other departments.
• Provide leadership, management and direction to all reservations & meet & greet staff. Lead by example in terms of professional conduct and appearance and carrying out duties and responsibilities.
• Provide continual feedback to staff on performance to encourage and motivate staff to carry out their tasks diligently and to the highest standards.
• Undertake periodic performance reviews in line with company policies.
• Make sure that all staff are aware of standard operating procedures and company policies and standards.

Requirements

• Degree in hospitality, Tourism management or equivalent professional qualification.
• Ten (10) years safari industry work experience in reservations or marketing.
• Five (5) years management experience.
• Excellent knowledge of the Res Request system as an added advantage.
• Proficiency in English – writing and linguistic skills, with a strong attention to detail.
• Demonstrated ability to handle crises.
• Ability to adapt to new or updated information systems and software.
• Planning and organising.
• A calm demeanor with an ability to work under sustained pressure.
• Strategic thinking.
• Independent and accountable.

How to Apply