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6 hours ago
To provide excellent customer service and support the smooth day-to-day running of the shop.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Customer Service
- Closing Date: 2026-07-31
Key Responsibilities
- Assist customers with inquiries, drop-offs, and collections
- Support general shop operations, including sorting and packaging
- Help maintain a clean, organized, and welcoming shop environment
- Provide general assistance wherever needed in the shop
- Support stock handling and reporting as required
Requirements
- Minimum: Certificate in Customer Service, Sales, or related field
- Friendly, reliable, and well-presented
- Good communication and people skills
- Willingness to assist across all areas of shop operations
How to Apply
Apply by email: enquiries@themenders.co.bw
Phone: +267 75351120
Address: Menders shoe repair, Shop No 7A Northgate Mall, Gaborone Botswana
Phone: +267 75351120
Address: Menders shoe repair, Shop No 7A Northgate Mall, Gaborone Botswana
Frequently Asked Questions
What are the typical qualifications or educational background required for a Shop Assistant role in Botswana?
Most employers in Botswana prefer candidates with at least a BGCSE (Botswana General Certificate of Secondary Education) or equivalent. Relevant experience in customer service or retail, even informal, is highly valued. Strong numeracy and literacy skills are also essential for daily tasks.
What are the common day-to-day responsibilities of a Shop Assistant - Customer Service at a company like The Menders?
Daily tasks typically involve assisting customers with inquiries, processing sales transactions, and maintaining a tidy and organised shop floor. You'll also be responsible for restocking shelves, handling product displays, and ensuring a positive customer experience.
What is the typical work culture and what are the expectations for a Shop Assistant in Botswana?
Punctuality, respect for colleagues and customers, and a strong work ethic are highly valued in Botswana's service industry. Employers expect a professional, friendly, and helpful demeanor, reflecting the country's hospitable culture towards customers.
What realistic career progression or growth paths are available for a Shop Assistant in Botswana?
With experience and consistent good performance, a Shop Assistant can progress to roles like Senior Shop Assistant, Team Leader, or even Assistant Store Manager within the retail sector. Further education in retail management or business administration can also open up more advanced opportunities.
What kind of typical benefits (e.g., leave, medical aid, pension) can a full-time Shop Assistant expect in Botswana?
Full-time employees typically receive statutory benefits such as annual leave, sick leave, and maternity leave as per Botswana labour laws. Some employers may offer additional benefits like a basic medical aid scheme, contributions towards a pension fund, or staff discounts.
How should I apply for a Shop Assistant position in Botswana, and what do employers typically look for in applicants?
Applications usually involve submitting a comprehensive CV and a cover letter outlining your experience, skills, and genuine interest in customer service. Employers look for individuals who are reliable, possess excellent communication skills, and demonstrate a proactive and positive attitude towards serving the public.