TEAM LEAD: CONTACT CENTRE X 2
Closing Date : 08 Mar, 2021
Job Detail:
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
This role serves to maximise customer satisfaction by providing interaction between internal and external customers on queries, enquiries, and reports through Customer Relationship Management (CRM) and Business Communication Management (BCM) Systems in adherence to the set customer service standards.
The role serves customers by planning and implementing contact centre strategies and operations, improving systems and processes, and managing contact staff.
Key Responsibilities
- Relationship Building
- Contact Centre Management
- Customer Experience
- People Management & Functional Effectiveness
- Financial Management
- Compliance &Governance
- Culture
Outputs and Measures
- Effective SLA Management
- High Performance Contact Centre
- Customer Satisfaction
- Customer Service Standards
- Inbound and outbound Calls
- Communication Script
- Call Centre Database
- Qualitative and Quantitative Targets
- Efficient Call Centre Metrics
Qualification and Experience
- A Bachelor’s Degree in Business Administration, Business Management, Management, Marketing, Commerce, or related field
- Five (5) years’ experience in a Call Centre, or related Customer Service function including two (2) years’ experience in a management or supervisory capacity
- Valid Driver’s License (Class B)
Competencies
- Business Development
- SLA Management
- Contact Centre Management
- Service Standards Development & Performance Management
- Customer Experience Activation
Renumeration
Salary : An attractive Salary Package commensurate to the market
Leave : 25 working days per annum
Pension: A Contributory Pension Scheme (16.5% WUC and 4% Employee)
Other Benefits
- Group Life Assurance (24-hour coverage)
- 50% paid by the Corporation towards Medical Aid
- Non-Guarantee Mortgage Loan Scheme
- Non-Guarantee Auto/Car Loan Scheme
- Non-Guarantee Personal Loan Scheme
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
Interested Botswana citizens should send a cover letter, comprehensive Curriculum Vitae (C.V), certified copies of certificates and national identity card (Omang), professional references and names and addresses of two referees to:
Human Resource Director
Water Utilities Corporation
Private Bag 00276
GABORONE
OR
Email to: [email protected]
NB: (a) Applicants must state the position name as the subject in the cover letter.
(b) Only successful candidates will be responded to.
Closing Date: 08 March 2021
Please say that you got this job advertisement through Jobs Botswana
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