TELLERS – BOTSWANA SAVINGS BANK

VACANCY 

Core Accountabilities and Responsibilities

• Count drawer cash at the beginning and end of shift, and perform reconciliation to ensure balances are accurate.

• Receive deposits or payments (e.g. cash, cheques, card transactions) from customers in line with organisational procedures.

• Process customer withdrawals according to approved processes and guidelines.

• Cash cheques for customers in accordance with bank policy.

• Respond to customer inquiries related to accounts and transactions.

• Prepare specialised funds such as savings bonds, traveller’s cheques, and money orders.

• Conduct foreign currency exchange transactions.

• Place customer orders for cheque books and bank cards.

• Accurately record all transactions in line with organisational policies and procedures.

• Promote and sell bank products and services according to bank sales guidelines.

• Maintain adequate stock of counter items and office supplies to ensure smooth service delivery.

• Reconcile daily cash deposits and withdrawals and ensure alignment with the bank’s statements and account records.

• Uphold customer confidentiality and data privacy at all times.

• Comply with bank operations and security procedures including dual-control functions, audits, and teller certifications.

• Undertake any other related duties as assigned by the Branch Manager.

Requirements

Competencies

• Accountability

• Customer Service Orientation

• Basic Accounting Knowledge

• Computer Literacy

• Effective Communication and Interpersonal Skills

• Professionalism and Courtesy

Qualifications

• Diploma or equivalent.

• A Diploma in Sales, Accounting, or Business Studies will be an added advantage.

Experience

• Prior experience in a customer-facing role will be an added advantage.