TEMPORARY COUNSELLORS D3 (x3 positions) – Botswana National Youth Council 673 views

REF: BNYC 6/4/141 (104)

VACANCY: TEMPORARY COUNSELLORS D3X3 (12 MONTHS TEMPORARY EMPLOYMENT)

Applications are invited from suitably qualified candidates for the above posts at Botswana National Youth Council under Ministry of Youth, Gender, Sport and Culture tenable in Gaborone.

Salary Scale: D3 (P266 340.00 – P293 640.00)
Leave: 30 working days

MAIN PURPOSE OF THE JOB

• To provide online counseling to adolescence and youth.

Duties for Counsellors

1. Provision of individual online counselling for adolescents and youth aged 9-35 years.
2. Facilitate referral of callers who need face-to-face counselling to counselling centres within their areas of reach.
3. Escalate calls to Counsellor Supervisor whenever the need arises.
4. Attend weekly debrief and counsellor supervision sessions.
5. Maintain appropriate records of the work done.
6. Document all the necessary information for each caller as required by the system.
7. Facilitate consolidation of monthly and quarterly reports.
8. Maintain high level of counselling ethical standards.
9. Conduct weekly analysis of workload and make recommendations.
10. Perform any other duties assigned to meet the exigencies of online counselling services for adolescents and youth.

Qualifications

• Degree in Counselling, Counselling Psychology or Clinical Social Work.
• Master’s Degree in Counselling, Counselling Psychology or Clinical Social Work will be an added advantage.

Experience

• Minimum experience of 5 years or more providing individual Tele-Counseling in a Call Centre.
• Experience of providing trauma counseling will be an added advantage.
• Have experience of processing caller emotions and providing necessary support within 15 minutes.
• Ability to manage and identify risk when Tele-Counselling.

Competencies

• Counselling skills
• Communication skills
• Problem solving
• Analytic skills
• Referral skills
• Time Management
• Ethical standards
• Confidentiality
• Emotional intelligence
• Team work

 

Employment Period
Twelve (12) months.