TERRITORY MANAGER – Vivo Energy

Vivo Energy is the company behind the Shell brand in Africa. It offers customers the very best of Shell’s products and services, including supply reliability, technical expertise, and unmatched customer service, in the countries in which it operates. In doing so, it has in place industry-leading health and safety standards and is committed to delivering Shell’s high- quality fuels and lubricants in an environmentally and socially responsible manner

The company invites suitably qualified individuals to apply for the following position:

TERRITORY MANAGER

Job Purpose:

To manage the relationship between the company and Retailer at site level, ensuring consistent delivery of the Shell Customer Commitment.

Principal Accountabilities:

• Ensure consistent delivery of Customer Commitment by managing contract compliance using the Territory Manager Site Review (TMSR).
• Identify gaps in Retailer competencies and delivery of Cus­tomer Commitment; coach, support and advise Retailers with the aid of appropriate tools.
• Ensuring that the Retailer trains and develops their staff, and understands the importance of People in delivering the Customer Commitment, sharing and coaching on Shell tools and processes as appropriate.
• Setting Retailer Business Plans to deliver sales and cost tar­gets represented in annual T&R (including Fair Share Adjust­ment target).
• Review Retailer’s Profit & Loss statements, and support Re­tailer to develop action plans to close performance gaps.
• Develop and maintain a strong HSSE culture within geo­graphical area.
• Deliver agreed Health Safety Security and Environment (HSSE) targets for geographical area.
• Plan and conduct site visits in accordance with Call Planning Cycle tool.
• Ensure delivery of a competitive pricing position through fuel pricing procedures.
• Implementation and ongoing support of Marketing and Net­work initiatives.
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
• Ensure Retailers implement all areas of the Customer Com­mitment and ensure compliance with the Site Operations/ HSSE standards, contracts and manuals.

Key Competencies:

Network Performance Analysis

PricingRetailer Management

Deliver Results

Health Safety Security and Environment (HSSE)

Qualifications and Experience:

The ideal candidate should:

• A graduate in a business management discipline or engineer­ing
• Strong team member with excellent communications skills
• Broad competence in Retail Sales & Operations