The successful candidate must have a genuine passion for hospitality, tourism, marketing and delivering exceptional customer experiences, with the confidence to engage local and international travellers and build productive relationships across the tourism value chain.
Job Summary
- Type: full-time
- Location: Maun
- Category: Hospitality & Tourism
- Closing Date: 2026-09-11
Requirements
- Ability to work independently, meet targets and manage multiple priorities.
- Working knowledge of mobile safari management.
- Established stakeholder relationships with DMCs, travel agents and tour operators.
- Knowledge of the self-drive and overlander tourism market.
- Experience within Botswana’s hospitality or tourism sector.
- Understanding of local, regional and international tourism markets.
- Exceptional customer service and guest relations.
- Customer relationship management and service recovery.
- Marketing and business development.
- Digital and social media marketing.
- Sales, lead generation and conversion.
- Market research, reporting and analysis.
- Communication, negotiation and interpersonal skills.
- Creativity, problem solving, planning and organization.
- Professionalism, integrity and attention to detail.
How to Apply
Apply by email: FatherM@maunwaterfront.com
About the Company
Maun Waterfront Guesthouse operates as a key accommodation provider nestled in the vibrant town of Maun, Botswana. This establishment is strategically located along the scenic waterfront, offering guests an immersive experience of genuine local hospitality. The guesthouse serves as an ideal launchpad for exploring the unparalleled natural wonders of the Okavango Delta region. Dedicated to upholding the standards of true Botswana hospitality, it provides comfortable lodging for a diverse clientele, from local travellers to international adventurers seeking an authentic stay.
Enjoy True Botswana Hospitality
Website: https://www.maunwaterfront.com/
Frequently Asked Questions
What qualifications or certifications are typically required for a Tourism and Hospitality Professional role at a guesthouse in Maun, Botswana?
Most employers look for a diploma or degree in hospitality management, tourism, or a related field, though relevant experience can sometimes substitute for formal education. Certifications such as food safety handling, first aid, or a recognized hotel management short course are advantageous. Fluency in English and Setswana, plus basic computer skills, are usually expected.
What are the common day-to-day responsibilities for this role?
You will oversee guest check‑in and check‑out, manage reservations, and ensure rooms and public areas are kept to high standards of cleanliness and comfort. Coordinating with housekeeping, kitchen staff, and local tour operators to arrange activities and meals is also part of the job. Additionally, you handle guest inquiries, resolve complaints, and maintain records of occupancy and revenue.
What is the typical work culture and what expectations do employers in Botswana have for hospitality staff?
Botswanan hospitality workplaces value politeness, punctuality, and a strong service‑oriented attitude, often reflecting the country’s emphasis on botho (respect). Teamwork is important, and staff are expected to be adaptable to seasonal fluctuations in tourist numbers. Professional appearance and the ability to communicate courteously with both local and international guests are standard expectations.
What career progression or growth paths can someone expect in this role?
Starting as a Tourism and Hospitality Professional, you can move into supervisory positions such as Front Office Manager or Guest Relations Supervisor with experience. Further advancement may lead to roles like Assistant Manager or Guesthouse Manager, especially if you gain additional training in revenue management or marketing. Continuous professional development and taking on extra responsibilities can open opportunities to manage larger properties or move into regional tourism offices.
What benefits are commonly offered to employees in hospitality roles in Botswana?
Employers often provide paid annual leave, sick leave, and public holiday entitlements in line with Botswana’s labour legislation. Many also offer medical aid contributions or access to a company health scheme, and some provide a pension or provident fund contribution. Additional perks may include staff discounts on accommodation, meals, or local tours, depending on the establishment.
How should a job seeker apply for this position and what do Botswana employers typically look for in candidates?
Applications are usually submitted via email or online job portals, accompanied by a concise CV and a cover letter that highlights relevant hospitality experience and any local knowledge of Maun’s tourism attractions. Employers look for evidence of strong interpersonal skills, reliability, and a genuine interest in promoting Botswana’s tourism sector. Including references or certificates from previous hospitality work can strengthen your application.