Job Expired

VACANCY

We are looking to recruit talented, innovative, dynamic and highly motivated individuals to fill in the following vacancies.

Voice of The Customer Manager

REPORTS TO: Head of Service Quality

WE ARE STILL MAKING CVs FOR P120. COVER LETTERS FOR P60
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE

OBJECTIVES OF THE JOB

Continuously engage, measure, monitor and report on the BTC’s relevance and conformance to customer expectations and preferences in terms of touchpoint service
delivery, product performance and communication needs.
• To lead customer advocacy through implementing strategic and high impact
initiatives that transform and influence staff members’ “mind set and attitude”
towards customer centricity.
• To develop and maintain up to date customer journey maps for service delivery
processes across all touchpoints.

QUALIFICATION
Degree in Business Administration, Engineering or equivalent.

EXPERIENCE
Six (6) years’ professional experience in the customer service and field services area.
Experience of Telecommunications Sales will be an added advantage.

PROFESSIONAL CERTIFICATION
Customer Experience Management Certification.
Membership of a relevant professional association will be an added advantage

More Information

JOB APPLICATION DETAILS
APPLICATION DETAILS
If you fit the bill, kindly send your application, latest CV and certified copies of certificates and Identity document (OMANG) to [email protected] or log into our website to apply: www.btc.bw. Kindly state the position that you are applying for as the subject. Applications should be addressed to: General Manager Support Services & Human Resources Botswana Telecommunications Corporation P.O Box 700 Gaborone Botswana CLOSING DATE: 22nd February 2024 N.B: Kindly note that BTC will not receive hand delivered applications.

Please say that you got this job advertisement through Jobs Botswana