Customer services Supply manager

• Higher level strategic (35-50 level) contacts with client/staff with regards to the processes and products innovation to ensure improvement on all service levels.
• Providing quality customer service whilst ensuring an increase in customer base and salesManaging the risks of unplanned outagesCustomer focus-
• Focusing on the current, future and internal/ external clients & planning and coordination while managing the activities of customer services and suppliesExecution & delivery-
• Planning of monthly tactical planning and monitoring within the organisation.Financial Management –
• Developing and managing the budget and ensuring control costing and adhering to the budgetDistribution system operations and maintenance- as a qualified engineer you will develop management processes and maintenance systemsNetworking & partnering- Building networks across functionsTechnical Expertise and knowledge-
• Processing general knowledge over the discipline and some in depth specialization of the fieldCoaching and development
• -Pro-actively creating study/learning opportunities within a shared knowledge exploration.Aligning development plans and actioning thereof to aspire employees,Leading the change-

• Leading initiatives within a function level & leading of other managers within the companyDeveloping Junior & middle management talentsCommunication through project platforms and presentations or meetingsStaying abreast with the economic, business, social/political & technological trendsMeasure of customer satisfaction-
• Applying service tools to measure the degree of customers and their satisfaction with services/ products providedUnderstanding the best equipment and suppliers to use on a specific projectNetwork planning and customer technical support-
• Dealing with complex customer and managing customer relationsExpert knowledge of both statutory/operational requirements as applied to the field of every day operations and ability to manage or action most aspects regarding health, safety and the surrounding environment.Project management-
• Responsible for overall project performance and functionsNegotiation and conflict resolution- Dealing with conflict and resolution thereof.Integration of sourced data and trends

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