Level 1 Desktop Support Engineer – IT-IQ Botswana

Key Outputs:

• Perform hands-on fixes at the desktop level
• Install and upgrade software
• Install hardware
• Implement file backups and configure system and applications.
• Resolve incidents with printers, copiers and scanners
• Perform preventative maintenance
• Conduct problem solving
• Assist and provide support on WAN/LAN, and other technology as requested, including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support.
• Provide feedback to client and manager.

• Timely call logging and ticket close out.
• Produce statistics and management reports.
• Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.
• To create, maintain and publish relevant support documentation in order to assist clients
• Have the ability to communicate effectively with technical and non-technical colleagues/customers at all levels in the organisation
• Take ownership of user problems and follow up the status of problem on behalf of the user and communicate progress in a timely manner.

Minimum Requirements

• Diploma in IT

Preferred Experience and Knowledge

• The preferred candidate should have at least 2-3 years work experience in an IT Support Role and a Certification in ITIL Foundation, CompTIA A+ and/or N+.

Skills/Personal Requirements

• Excellent organisational skills. Good attention to detail and ability to take initiative.
• Strong self-management skills. Ability to prioritise, manage and perform under pressure to meet SLA’s.
• Enthusiastic team member

Suitably qualified applicants are invited to send through their CV and certified copies of certification transcripts to recruitment@itiq.co.bw

Please use the following Email Subject: Ref L1DSE

Applications close on Sunday 19th August 2018.

Only email applications will be considered.