Job Title: Contact Centre Head C
Location: Gaborone,BW
Organization Name: FNB Botswana Call Centre

About Us

Purpose
To shape the future of a contact Centre operation through a team that is committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Web/Live Chat, Video, Social, Correspondence.

Job Requirements

· Business Profitability Growth.

· Budget Control.

· Provision of Product and Service Expertise.

· Service Models.

· Query Resolution Management.

· Maximise cross sell opportunities.

· Partnership Management.

· Corporate Governance Control.

· Service Strategy.

· Call Centre Efficiency.

· Manage Strategic Projects.

· Business Development Trend Analysis.

· Reporting.

· People Management.

· People Strategy.

· Personal Development.

Additional Requirements

Qualifications and Experience

· Bachelor’s Degree in Business or equivalent.

· Management Development Programme.

· Master’s Degree in Business or equivalent.

· Management Development Programme (USB).

· At least 3-5 years Banking experience.

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