Description:

Responsibilities:

• • Supervises all front office personnel and ensures proper completion of all front office duties.
  • Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
  • Plans and schedules the shifts for the front office staff.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Verifies that accurate room status information is maintained and properly communicated.

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• Resolves guest problems quickly, efficiently, and courteously.
• Reviews the revenue report daily.
• Reviews and completes credit limits for each customer.
• Prepare monthly reports (occupancy reports, etc) and budgets for front office department.
• Perform other duties as requested by management.

Skills/Requirements:

• Reliability and discretion: you will often learn of confidential matters.
• Adaptability.
• Communication, negotiation and relationship-building skills.
• Organisational skills.[ads] 

• Ability to multi task.
• Ability to understand financials and budgets.
• Target Driven
• IT skills.
• Problem solving skills.
• Initiative.
• Leadership and the ability to ‘make things happen’
• Able to work under pressure.
• Able to work with different Cultures
• Must have Opera Experience

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· Reference: LS-79702-0509
· Salary: P10 000 -P15 000 dep on exp
· Country: Botswana
· Province:
· Employer type: Hotel
· Contact: Kevin Riley on 002676863939 quote LS-79702-0509

CLICK HERE TO APPLY ONLINE