RECEPTIONIST – LEGAL GUARD

Job purpose

The role of the Receptionist is to welcome clients and assist them with their ability. This includes providing the appropriate response to callers and maintaining high standards of Legal Guard switchboard.

Main responsibilities

• Customer Service – Answers basic questions about the business and ensures that clients always leave happy with the service
• Welcomes clients, answers the phone and directs queries to Helpdesk to be routed to the relevant departments
• Directs clients calls by maintaining an internal directory
• Makes an appointment for clients and informs them to bring further particulars if there is a need
• Checks and informs clients of arrears before they come for an appointment
• Perform any other duty that may be delegated to incumbent

Qualification

• Diploma in Office Management/Secretarial Studies

Experience

2 years in the front office environment of which 1 year should have been Client liaison. Should be customer service orientated

Skills and Competencies

• Communication skills
• Persuasive Skills
• Teamwork player
• Customer care skills
• Presentation Skills

The Company offers an attractive remuneration package with benefits relevant for a financial organization of its nature.