TECHNICAL SKILLS

Compliance

Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.

Policy and Regulation 

Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.

Review and Reporting 

Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.

Building Surveys 

Works without supervision and provides technical guidance when required on surveying buildings.

Contract Management 

Supervises the construction of assigned properties according to instructions with guidance, but not constant supervision.

Action Planning 

Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Negotiation

Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.

Office Systems

Works without supervision and provides technical guidance when required on selecting, deploying and getting the best results from the most appropriate office system.

Numerical Skills

Uses an understanding of numerical concepts to perform mathematical operations such as report analysis without supervision and provides technical guidance when required.

Assets Inventory Management

Designs, implements and manages assets inventory control systems with guidance (but not constant supervision).

Facilities Management

Works without supervision and provides guidance when required on supervising the maintenance and care of a building and its contents.

Data Collection and analysis

Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.

Customer Service Delivery

Works without supervision while providing technical guidance as needed on meeting high customer service standards.​

Contract Administration

Works without supervision and provides technical guidance when required on effective contract administration.

Computer skills

Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.

Reporting​

Works with guidance (but not constant supervision) to create relevant, lucid and effective reports.

Costing and Budgeting

Works under guidance (but not constant supervision) to perform costing, budgeting and finance tasks.

Policy and Procedures

Works with guidance (but not constant supervision) to monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Risk Management

Identifies, assesses, prioritizes and manages risks with guidance (but not constant supervision)

Planning and Organizing

Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

Commercial Acumen

Applies understanding of the business environment and objectives to develop solutions with guidance but not constant supervision.

Verbal Communication

Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

BEHAVIOURAL SKILLS

Business Perspective 

Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands the market; for example, is aware of what current competitors are doing.

Organizational Systems 

Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working .

Thinking 

To the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.

Self-Control 

Maintains control of their emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example, dealing well with ongoing business stress.

Initiative

Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, is proactive; for example, recognizing and acts on current opportunities or problems and takes action.

Information Seeking 

A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses.​

Analytical Thinking 

Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.

Adaptability 

Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.

Understanding Others 

Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.

Teamwork and Collaboration

Works cooperatively as part of a team and collaboratively with peers, internally and externally. Specifically, has positive expectations; for example, understanding the pressures and constraints on peers in their team and beyond.

Attention to Detail

Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.

Approach to Thinking

Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees basic relationships; for example, identifying simple cause and effect, or pros and cons.

Drive for Results

Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, improves performance; for example, enhancing and improves the efficiency and effectiveness of processes.

Customer Focus

Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, corrects problems; for​​ example, communicating with customers regarding expectations, to monitor delivery and satisfaction.