CREDIT CONTROLLER wanted at KARMELIA Consultancy (Pty) Ltd

Job Specification….

Key Performance Area:

• Telephonic and electronic collections of all amounts due. KPI would be to log a minimum number of customer contacts daily.
• Conduct regular customer visits to build and maintain good customer relationships, and proactive prevention of issues developing.
• Ensure that at least 100% average of the monthly targeted collections is achieved.
• Investigating and logging all queries on outstanding accounts, following up and providing feedback to the customer once queries have been resolved.
• Analysis of overdue amounts on accounts to highlight areas of improvement or problems to be attended to.
• Regular reporting and feedback regarding problem accounts. Escalation of problem accounts to the Debtors Manager within prescribed time frames.
• Processing and allocation of all payments received as per the daily bank statement and deposit slips strictly in accordance with the remittance advice from the customer.
• Preparation of journals with supporting documentation.
• Filing, record keeping and various other admin duties.

CORE COMPETENCIES
• Communication skills in English and language/s spoken locally (read, write & speak).
• Listening Skills
• Financial Acumen
• Credit Management
• Planning and organizing skills
• Time Management
• Attention to detail
• Able to work under pressure
• Interpersonal skills
• Stakeholder relationship building
• Assertiveness
• Initiative
• Persuasiveness
• Results driven and orientated

Personal Attributes
• Committed
• Professional
• Resilient
• Self-Motivated, trustworthy and highly responsible
• Friendly, approachable
• Reliable
• Drive/Self Development

Minimum Requirements…

EXPERIENCE/KNOWLEDGE & SKILLS

• At least 2 to 3 years’ experience in a credit control environment
• Computer Literate at an intermediate level
• Valid unendorsed driver’s license
• Multilingualism would be an advantage
• Through knowledge of the country’s credit control and collection legislation

Qualification Requirements:
• A minimum of BGCSE
• Credit Management II, Bcom in Finance, or other relevant qualification