FRONT DESK OFFICER – SELEBI PHIKWE – SPEDU

SPEDU is a Company wholly owned by the Government of the Republic of Botswana, under the Ministry of Investment, Trade and industry, whose mandate is to facilitate and coordinate economic development projects and regeneration of the SPEDU Region. The Company promotes inward investment and (rode facilitation in the region. In particular. SPEDU is currently focusing on investment promotion, and is seeking to promote the establishment and growth of enterprises mainly in Manufacturing. Tourism. Agri-business and other business development activities.

SPEDU is seeking to recruit a suitably qualified, dynamic, talented and experienced individual to join their team in the following position:

FRONT DESK OFFICER – SELEBI PHIKWE

Job Summary

handles customer enquiries both in-person and on the phone. To provide information and assistance to staff and tho public according to established SPEDU Compony standards to ensure the Company achieves its mission.

Main Responsibilities

• Answers telephone to assist callers with information on SPEOU services and other related issues to ensure efficient and effective service delivery.
• Screens and directs incoming calls to the officers from clients.
• Performs in-person reception duties for routine clients such as receiving visitors and for different company activities to ensure prompt quality service delivery.
• Attends to clients in a timely, friendly and helpful manner. Deals with enquiries professionally ensure that the information that is provided is correct and about SPEDU products and services.
• Schedules appointments for staff whilst they are away from the office.
• Ensures that meeting arrangements are adequately prepared for.
• Maintains the reception area in a tidy manner so that a favourable first impression is given to Compony visitors.

Qualifications, Experience and Attributes

• BGCSE or equivalent
• Diploma in Customer Services, Secretarial Services, Front Desk Services or any other related qualifications.
• At least one year as a Front Desk Officer
• The incumbent should have excellent communication and interpersonal skill, high level of personal integrity: confidence