FIELD COLLECTOR – EXPRESSCREDIT

Description

ExpressCredit is a global consumer finance company operating in Botswana and 4 surrounding countries, including Zambia, Namibia, Malawi, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.

Since 2018, ExpressCredit has more than tripled its global operations and grown to over 350 employees in Botswana and 1000 employees worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

ExpressCredit – one team with one dream to bring an added value to all our clients in Africa!

Job Mission: Reporting to Collection Manager, the role holder will be responsible for Field Collection for inhouse overdue accounts. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts before they deteriorate into further delinquency.

Responsibilities:

• Prepare and deliver demand letters to overdue customer through field visits to employes/home visits
• Negotiate payment arrangement on the accounts to maximise recovery of delinquent accounts.
• Actively perform skip tracing activities through various sources/tools in order to locate defaulted borrowers.
• Monitor payment arrangements to ensure adherence to payment arrangements to avoid legal action taken against the client
• Avail daily, weekly and monthly reports to management for reporting purposes
• Timely resolution of customer queries
• Perform additional collections activities as required
• Adhere to all company policies and procedures
• Perform additional collections activities as required

Requirements

• Diploma
• 2-3 years Customer service experience
• Communication, negotiation and problem solving skills
• Assertive but tactful approach
• Ability to function independently

Deadline for submission 4th July 2020!

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

CLICK LINK HERE TO APPLY ONLINE