Front Desk Officer – BR Properties (Pty) Ltd

(Tenable in Mahalapye)

Fixed Term Contract

Purpose of Role

We are looking for an Energetic front desk officer responsible for membership enquiries and to carry out administrative duties. As the first point of contact for the gym, the Front Desk Officer must be knowledgeable as the go-to person for member issues, customer service oriented, and overall pleasant person that members look forward to seeing when they return to the gym.

Principal Areas of Responsibility includes but are not limited to:

• Build a good rapport and relationship with all the gym members.
• Manage the door access control (entry and exit) system effectively and ensuring all club members sign in on entry and sign out on exit.
• Capturing of new members’ biometric data into the system, maintain and update the membership database system regularly
• Scheduling inductions and actively promote and sell various gym memberships available
• Assist in the smooth day to day running of the gym and fitness facilities
• Enforce gym health and safety regulations, to include swimming pool checks,
• Address customer complaints and questions promptly and professionally
• Preparation of monthly and quarterly reports
• Perform filing, general administrative tasks and undertake any other duties as instructed by the gym administrator

Requirements

• Minimum Qualification: Degree in Administration or equivalent
• Any Accounting or Finance qualification will be an added advantage
• A high level of personal presentation and communication skills.
• Good grasp of social media for promoting and advertising the gym activities
• Ability to prioritise effectively and enjoy multi-tasking
• Friendly, cheerful, passionate, positive and self-driven.
• Ability to work with discretion and confidence, respecting members privacy
• A minimum of two (2) years’ proven experience in an administrative or similar role
• Driver’s license
• Preference will be given to Mahalapye residents