FRAUD OPERATIONS MANAGER – Absa Bank Botswana

Job Summary

The incumbent will guide the design, development and implement the Strategy and Operations capability for Fraud Operations that supports ABB. The scope of this role covers strategy, planning, optimisation and automation, strategic project management and process management. The incumbent is expected to provide direction in enhancing the Fraud Operations efficiency and effectiveness across all portfolios and business segments in ABB.

Job Description

Strategic Management & Operating Model

• Benchmark Fraud Operations business across industry and produce reports on possible opportunities and benefits. Utilise and analyse industry knowledge and trends as well as customer feedback to improve business performance.
• Monitor and drive targets through analyzing and reviewing monthly reports, MI as collated by the business and converting this to intelligent solutions whilst at the same time facilitating resolution of key issues/ risks that impact delivery.
• Contribute to reducing impairments by implementing the monthly controls that have been put in place to manage the credit officer’s activities for early risk mitigation.
• Champion the cultural change needed to reinforce Service Delivery disciplines and create an empowering environment, encouraging individual ownership, initiative and challenging the status quo.

Stakeholder Management

Establish and maintain a wide network with key stakeholders within the larger Fraud Risk Management Teams.

• Develop, collaborate and maintain strong relationships with all applicable stakeholders across Absa Group and external industry players in order to foster speedy resolution on challenges and long term goals.

Compliance and Risk Management

• Adhere to Governance, regulatory and legislative requirements do the required checks on assessments.
• Ensure management of deviations from policies and procedures as identified by an auditing process.

Education and Experience Required

• Degree in Financial field / Bachelor of Accountancy /Finance / ACCA /
• 5 years experience in Fraud related work
• 5 years people management experience
• Understanding and Experience in Process Design (Intermediate)
• Understanding and Experience in Process Re-engineering (Intermediate)
• Understanding and Experience in Automation (Intermediate)
• Experience in developing data driven analytical strategies (Intermediate)

Knowledge & Skills:

• Centralized Operations Management
• Operational Risk Management
• Interpersonal Skills
• Ability to communicate both orally and in writing
• Presentation skills
• Understanding of Service Level Management processes

Education

Bachelor’s Degree: Business, Commerce and Management Studies (Required)

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