Job Expired
Vacancy
Age Range:
21 to 27 years
ABOUT WANEX
Wanex connects customers with on-demand services through an innovative platform. While still in the early stages, we are ambitious, and we seek a candidate eager to contribute to our journey towards becoming a market leader.
PURPOSE
This role is designed to assist in delivering excellent customer service, resolve user issues efficiently, and support overall customer satisfaction and retention efforts.
RESPONSIBILITIES
•Respond to customer inquiries in a timely and professional manner.
•Resolve complaints related to orders, deliveries, or app issues with empathy and efficiency.
•Coordinate with delivery drivers and partner stores to ensure smooth order fulfillment.
•Follow up with customers to ensure satisfaction and gather service feedback.
•Report common customer issues.
•Collaborate with operations and logistics teams to address service-related concerns.
MINIMUM QUALIFICATIONS
•Degree, Diploma or certificate in Customer Service, Marketing, Business, or related field.
•No experience required, training will be provided.
•Strong verbal and written communication skills.
•Ability to work independently in a startup environment.
•Proficient in Microsoft Word, Excel, and PowerPoint.
•Valid driver’s license and Gaborone residency.
•Fluent in English and Setswana.
COMPETENCIES
•Energetic, self-motivated, and resilient.
•Strong communication and problem-solving skills.
•A proactive, innovative team player.
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS
TO APPLY Email: [email protected] Send your CV, cover letter, copies of qualifications, ID, and references to email. Closing date: 16 May 2025 Only shortlisted candidates will be contacted. Join Wanex and help us build a future of convenience and innovation!
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