ASSISTANT SERVICE & STANDARDS MANAGER – DESERT & DELTA

Vacancy

PURPOSE OF THE JOB:

To assist the Service & Standards Manager in implementing, monitoring, and maintaining exceptional guest service, style, and operational standards across all camps, ensuring a seamless and high-quality guest experience.

KEY DUTIES & RESPONSIBILITIES
SERVICES SUPPORT

– Compile and analyze guest feedback and prepare reports for the Manager.
– Coordinate follow-up on guest service-related issues with line departments.
– Help plan and coordinate service assessments and internal audits

STYLES & INTERIORS

– Maintain an up-to-date inventory of décor, soft furnishings, and guest-facing assets.
– Assist in coordinating décor maintenance and replacement activities, liaising with procurement and logistics teams.
– Track and report on décor condition and suggest replacements or refurbishments as needed.

STANDARDS

– Develop and/or revise “standard operating procedures” to ensure documentation, distribution, and training related to Standard Operating Procedures (SOPs).
– Support the coordination of internal compliance checks and audits across camps.
– Gather data to track adherence to operational and service standards.

BEST PRACTICE

– Monitor adherence to health, safety, and environmental procedures across camps.
– Assist in tracking performance of third-party providers (e.g. interior designers, trainers)

STAFF SUPPORT & TRAINING

– Support the Service & Standards Manager in organizing service-related training and onboarding sessions.
– Help coordinate staff induction processes and maintain related records.
– Provide administrative support for training logistics (venues, materials, records).

ADMINISTRATION & RESOURCES MANAGEMENT

– Support cost monitoring and report any variances to the Manager.
– Help track and manage consumables and inventory related to guest service and décor.
– Liaise with suppliers under the Manager’s guidance to ensure timely delivery of goods/services.

QUALIFICATIONS AND REQUIREMENTS:

– Diploma in Hospitality, Tourism Management
– Two (2) years in a similar management role
– Must have a good working knowledge of the Microsoft Productivity Tools inter alia Outlook, Word, Excel,

SKILLS & KEY COMPETENCIES

– Planning and organizing, with attention to detail.
– Interpersonal skills and communication.
– Strong team player with leadership potential