COMMUNITY MANAGER

VACANCY 

Key Responsibilities

Community Engagement

• Build and sustain strong relationships with existing community participants, including editors, contributors, and volunteers, to encourage active involvement and cooperation1.
• Serve as the main liaison for community members, handling questions, resolving concerns, and offering necessary assistance1.
• Design and execute initiatives to expand and energize the community, with a particular emphasis on promoting inclusivity and diverse participation1.

Content and Project Assistance

• Assist with community-led projects aimed at enhancing African-related content across Wikimedia platforms, especially that of Botswana1.
• Plan and manage both online and in-person events, such as edit-a-thons, training programs, and networking meetups1.
• Contribute to the creation of instructional materials and tools to support both new and experienced members1.

Communication and Outreach

• Produce and share newsletters, diff articles, announcements, and other communication materials to keep the community updated on major projects, events, and opportunities1.
• Champion the representation and engagement of Batswana people and voices within the broader Wikimedia movement1.
• Work in partnership with other Wikimedia chapters, NGOs, and aligned organizations to coordinate efforts and amplify community impact1.
• Travel as required to support outreach activities across communities1.
• Support in recruitment of Wiki Fan club ambassadors1.
• Design communication materials1.

Monitoring and Reporting

• Track community conversations to identify trends and gather insights into the overall health and activity of the group1.
• Gather and analyze member feedback to uncover areas needing enhancement1.
• Provide regular updates to senior management and stakeholders on community initiatives, performance metrics, and milestones1.
• Publish Wikimedia Botswana annual reports on Africa Wikimedians mailing list1.

Conflict Management and Moderation

• Uphold a respectful and welcoming community environment by ensuring compliance with the organization’s code of conduct and Wikimedia Foundation’s Friendly Space policy1.
• Address internal disputes or challenges in a diplomatic and solution-focused manner1.

Training and Capacity Building

• Support and guide new community members, particularly those new to Wikimedia or unfamiliar with the organization’s work1.
• Support in organizing educational sessions, including webinars and workshops, covering topics like editing on Wikimedia, managing projects, and fostering community growth1.

Qualifications

• Bachelor degree in I.T, Social Sciences, or Management1.

Experience

• Minimum of 2-3 years of experience in community management, preferably in the nonprofit, digital, or open knowledge sectors (Experience working within the Wikimedia movement is a plus)1.
• Proven track record of building and sustaining online communities1.

Skills and Knowledge

• Strong understanding of the Wikimedia Foundation’s goals, policies, and the broader open knowledge ecosystem1.
• Excellent communication skills, both written and verbal, with the ability to engage diverse audiences1.
• Strong organizational and project management skills1.
• Proficiency in social media platforms and community management tools (e.g., Discourse, Slack, or similar platforms)1.
• Proficient in Setswana and English languages1.

Personal Attributes

• Passionate about African topics and empowerment through digital inclusion1.
• A strong sense of initiative, self-motivation, and the ability to work independently1.
• Diplomatic and solution-oriented with strong conflict resolution skills1.
• Open to learning and adapting in a fast-changing digital environment1.

Desirable Qualifications

• Experience working with volunteer-driven initiatives or within a multicultural and diverse environment1.
• Familiarity with other open-source platforms and content management systems1.
• Knowledge of African cultures, or regional digital ecosystems is a plus1.
• Previous experience in organizing virtual events or webinars1.

Compensation & Benefits

• Competitive stipend1.
• Flexible working hours and Hybrid (80% remote work)1.
• Opportunities for professional development and networking within the Wikimedia movement and nonprofit sector