HEAD OF SALES – Liquid Intelligent Technologies Botswana

VACANCY

Liquid Intelligent Technologies is seeking a dynamic and commercially astute Head of Sales to lead revenue-generating functions across Sales, Customer Experience, Marketing, and Public Relations. The role requires high business acumen, digital fluency, and a passion for driving growth in a fast-paced ICT environment.

Key Responsibilities:

• Provide strategic leadership and execution oversight across Sales, Customer Experience, Marketing, and PR functions.

• Drive customer acquisition, revenue growth, and retention through innovative commercial strategies.

• Foster a high-performance sales culture focused on data-driven decision-making and pipeline management.

• Champion a customer-first mindset and ensure excellent customer experience across all touchpoints.

• Oversee brand and communication strategy, aligning with corporate goals and Group positioning.

• Implement and optimize CRM systems and tools (Salesforce knowledge is an advantage).

• Collaborate cross-functionally with Finance, Operations, and Technology to align go-to-market plans with business priorities.

Key Performance Indicators:

• Achievement of monthly/quarterly/annual revenue targets

• Customer retention and Net Promoter Score (NPS) improvements

• Sales pipeline coverage and conversion ratio

• Market share growth in strategic segments

• CRM adoption and lead-to-sale cycle optimization

• Brand visibility and campaign impact metrics

• Customer experience index and service resolution metrics

Qualifications and Experience:

• Master’s degree in business administration, Marketing, Strategy, or related field (required)

• Minimum of 8–10 years of senior commercial leadership experience in ICT, telecoms, or a high-growth digital business

• Strong understanding of CRM platforms (Salesforce knowledge is a distinct advantage)

• Proven track record in leading high-performing sales teams and driving multi-channel customer engagement

Key Competencies:

• Commercial strategy development and execution

• CRM systems and data analytics

• Brand positioning and integrated marketing

• B2B/B2C sales management in ICT

• Customer lifecycle management

• Strong business acumen and commercial instinct

• Strategic thinking with execution mindset

• Collaborative leadership and stakeholder influence

• Excellent communication and negotiation skills

• Resilience and agility in a dynamic market