RETAIL SALES ASSISTANT – TsaMmereka

VACANCY 

TsaMmereka  Connecting Talent

RETAIL SALES ASSISTANT (GHANZI)

JOB SUMMARY

Mascom is looking for a Retail Sales Assistant who will be responsible for executing daily end-to-end operations of respective retail outlet and provide efficient service to customers according to company procedures key performance areas.

KEY PERFORMANCE AREAS

1. Sales & Delivery Management
2. Customer Relationship Management
3. Stock Management
4. Management of payments
5. Quality, Safety and Environment Management

KEY COMPETENCIES

Key behavioral competencies for the job include Commercial Acumen & Organizational Awareness, Customer Orientation & Stakeholder Management, Creativity & Innovative Thinking, Initiative & Drive, Self-Discipline & Resilience and Results Orientation & Execution. The candidate will be required to demonstrate Entrepreneurial Orientation, Stress Management, Impact & Influence, Interpersonal Awareness, People Management & Career Development and Negotiation Skills.

In addition, the candidate must be able to display key technical competencies including Retail Sales Management, Product & Services Knowledge, Budget Management, FinTech Product Knowledge, Customer Experience Management and Complaint Management. The role also requires the candidate to have Inventory Management, Logistics Management, Revenue Management, Customer Query & Request Fulfilment, Customer Feedback Management, Store/Franchisee management and Project Management.

JOB REQUIREMENTS

– Bachelor’s degree or equivalent (sales/marketing is preferred).
– 0 – 2 years’ experience of sales and customer service environment.
– Computer literacy is mandatory.
– Sector experience is advantageous.