A Guest Service Agent FO  provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Guest Service Agent FO, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent FO contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Execute duties as assigned by the FOM, GSSupervisor FO or General Manager
• Be a reliable member of the Guest Service FOTeam and a collaborative colleague whose passion for hosting can be observedevery day.
• Execute duties as assigned by the FOM or theGuest Service Supervisor FO
• Organise the ‘work area’ to be able todeliver brighthearted customer service from welcome to good-bye
• Deliver brighthearted customer service inall shifts (early, late, night) and enrol Hilton Honors members
• Demonstrate an awareness of guestpriorities, anticipate needs, build rapport and resolve guest problems veryquickly
• Close guest transactions in FO effectively,solicit feedback, and deliver a memorable goodbye
• Be aware of planned team meetings andlearning sessions and attend as required
• Communicate clearly and constructively withGuest Service FO colleagues and other departments to help deliver brightheartedguest experiences in all areas of the hotel.
• Participate positively in pre and post shiftbriefs and apply learning to future service
• Volunteer to participate in company campaigns like TwP or TMcommittees such as the Brighthearted Committee
• Always deliver ‘fair share’ in team taskelements of the role and support colleagues whose workload may temporarily beheavy.
• Regularly attend mandatory F&B servicetrainings to be ready to work shifts in F&B service should it be required.
• Duties of a GSA FO, when scheduled to workin F&B can also include the order-taking, delivery of any food and/orbeverage items, and clearing of tables.

What are we looking for?

Guest Service Agent FO serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!