General Manager (Operations) – Kwando Safaris

Kwando Safaris is looking for a General Manager (Operations) with responsibility

for the following across 7 camps:

• Continuously improving guest experience in the areas of guiding, food and beverage, accommodation, and hospitality service
• Financial planning, budgeting and cost control
• Implementation of Covid19 protocols and overall health and safety
• Direct line management of 21 camp managers, Technical Service Manager, Operations Manager, Assistant GM
• HR responsibility for approximately 240 employees
• Logistics and operations to support the 7 camps efficiently and within budget
• Maintenance and ensuring that the camp infrastructures and vehicle fleet consistently deliver a first-class experience to clients
• Project management for the implementation of new camps, including build, furnishing, and staffing
• Ensuring that camps are adhering to EMPs, government regulations and that airstrips meet CAAB requirements

Candidates will need to demonstrate that they have the following proven skills:

• At least 10 years⁷ experience in management of remote safari camps
• Proven track record in mentoring and development of employees. Good knowledge of HR processes including recruitment and disciplinary
• Broad knowledge of concession management, guiding, conservation principles, maintenance, food and beverage, safety and standards.
• A strong understanding of budgeting processes, cost controls, and the ability to analyse profit and loss statements is a critical part of the role, so the person must have a comprehensive background in financial processes.
• Experience of designing and implementing policies, including Covid19 protocols.
• Knowledge of accounting and reservations systems, prior experience of Panstrat is an advantage
• The General Manager will also be expected to contribute to the company’s Sales and Marketing strategy, and as such a strong sales background is also required.

Required minimum qualifications

• Diploma level or above in Tourism and Hospitality Management
• Accountancy qualifications
• Guiding qualification