COUNTER SALESPERSON/RECEPTION – LCW

VACANCY

Overall, Purpose of Role

Co-ordinate sales administration and distribution for the organization

Key Areas of Responsibility
Sales

♦Answer the telephone and take verbal sales orders from customers.
♦Give technical information and advice to customers on the products.
♦Provide quotations for customers. Adjust pricing if required and check that there is stock available.
♦Process invoices and sales orders on accounting software.
♦Generate daily sales report for Sales and Marketing Manager using accounting software.
♦Correspond with customers and send invoices and proof of delivery notes as required.
♦Maintain quotation file for every customer.
♦Ensure that all administration and filing is up to date.
♦Correspond with customers around complaints and queries. Ensure that queries are resolved or escalated where necessary.
♦Constantly check on sales targets by contacting customers to increase orders and place more.
Distribution
♦Schedule, organize and co-ordinate deliveries to customers. Delivery is same day or next day with 2 days maximum.
♦Where urgent or new orders arise then planning schedules and timing must be changed to accommodate this.
♦Maximize transport usage where possible.
♦Liaise with customers and transport providers to co-ordinate delivery times and any special instructions or requests.
♦Liaise with Finance Manager around e.g., stock available for delivery, loading of trucks with correct batches for delivery, after hours loading, pre-loading etc.
♦Liaise with service providers/suppliers on orders, payment, site problems etc.
♦Resolve any queries and escalate to Sales and Marketing Manager if necessary.
♦Make numerous decisions around deliveries daily.
♦Ensure drivers are on time and respectful to customers.
♦Organize and plan loads of bricks direct to site.
Educational (Formal Qualifications Required)
♦Diploma in Sales & Marketing or Business Administration
♦Proficiency in ERP system
♦2-3 years’ experience working in a similar industry.