Job Expired
Helpdesk Consultant – IRC149299 at Finance House, Gaborone, South East District, Botswana in FNB Botswana Information Technology
purpose
The main objective of the job is to perform operational support duties, provide full range of professional, technical and general support to customers and Bank staff.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
experience and qualifications
- Bachelor’s Degree in Business.
- At Least 2 years banking experience particularly in related area.
- Knowledge of internet banking functionality and services.
- Keen understanding of new technology payment business models.
- Very good analytical, planning and organisational skills.
responsibilities
- Respond to telephone and e-mail inquiries.
- Attends to customer queries and solves them within the given turnaround time.
- Helps in the coordination of appointments for the service consultants.
- Helps in the coordination and support of audits and examinations.
- Provides clerical assistance in training Bank customers and bank staff on the features and benefits of Internet banking, bill payment products and services.
- Ensure all business leads from branches are converted to business.
- Deliver satisfactory customer service and guard against competitors threats and identify customer needs with regard to the various e-solutions products.
- Escalate queries where necessary internally and externally.
- Proactively advice on third party downtime.
- This job has expired!
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