1. Provide guidance to the HRH2030 program and other PEPFAR/B partners on entry points to innovate and improve existing service delivery (SD) models in the context of broader MoHW policies and priorities to achieve and sustain HIV epidemic control, strengthen primary health care and improve health outcomes in Botswana;
2. Guide the project team, DHMT counterparts and service providers in rethinking how key health services are provided in the community, including the design of new forms of collaboration between Government facilities and community-based NGOs to jointly strengthen client-oriented care and address acute gaps in linkage and retention;
3. Build and maintain effective relationships with counterparts at DHMT and community-based NGOs providing HIV/TB and related services, in order to broker and institutionalize practical service delivery partnerships (under the MoHW/URC ‘Delivering Differently’ initiative);
4. Lead practical provider-based improvement efforts through the results-oriented coaching of QI teams at community and district level, to facilitate the systematic analysis of barriers; to develop locally relevant adaptions and change ideas; to test these in the actual context at small scale; and to jointly review and evaluate ‘what works’ on the basis of quality data collected jointly across providers;
5. Coordinate closely with the HRH2030 strategic information team to facilitate the active collection, aggregation and analysis of relevant qualitative and quantitative service delivery data for HIV and broader health care, across community and facility platforms, to inform improvement strategies for providers to institutionalise improved care and overall program learning.
6. Ensure timely reporting and review of implementation progress, including the writing and submission of high quality documentation along various improvement stages, change packages and other knowledge management products at requested intervals;
7. Work closely within the HRH2030 team to effectively plan and organize meetings, seminars and learning sessions at different levels with Government and PEPFAR partners, in accordance with the HRH2030 workplan.
8. Proactively contribute to the continuous refinement and adjustment of work and operational plans to ensure the close alignment with Government and partner priorities, as well as emerging focal areas and established timelines;
9. Together with the program team generate monthly forecasts and forward planning of operational needs for all activities with budgetary implications to allow for smooth project planning according to project and USAID regulations;
10. Contribute to any other administrative, coordination planning and reporting duties assigned by the supervisor.

• Degree in health, social sciences, or other relevant development fields required; post-graduate training in public health, health policy, healthcare management and administration, advantageous.
• Minimum of 5 years work experience, including at district and community level; Experience with health system strengthening and quality improvement preferable.
• Direct experience with a diverse range of community stakeholders, including relevant district and national structures of traditional administration and government; Close familiarity with the functioning of the Botswana health system.
• Capacity for system thinking, critical analysis and quick adjustment to changing organizational contexts for long-term sustainable impact and improvements.
• Advanced analytical, organization and problem-solving skills, with proven experience and ability to support a cross section of multi-tier stakeholders;
• Excellent written and verbal communication, as well as proven interpersonal skills in a multi-cultural context are a must.

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